Housing Advice and Assessment Officer

14.00 - 16.00 GBP Hourly
10 Oct 2019
07 Nov 2019
Contract Type
Full Time
Do you want to give advice and assistance to housing applicants, in order to prevent and relieve homelessness?

Do you have some knowledge and some understanding of homelessness legislation including an awareness of the New Homelessness Reduction Act 2017?

Do you want to work in West London?

Then this opportunity just be for you! Penguin Recruitment is excited to be working with a Local Authority in London who are recruiting a Housing Advice and Assessment Officer.

The successful candidate will be flexible regarding working hours in order to ensure good customer service which, occasionally, is outside 9:00 am to 5:00 pm. Will be educated to Graduate level or demonstrate equivalent relevant experience.

You must be able to carry out home visits to assist with homelessness prevention and assessment enquiries. Essential or Casual Car User allowance may be awarded; in line with corporate policies. These visits may include properties above ground floor and with no lift and have negotiating skills that enable you to control interviews and work constructively, professionally and effectively with landlords, tenants, potentially homeless people, and other agencies.

Duties in the role:

- To comply with your responsibilities as laid out in the council's equal opportunity policy and take an active role in promoting equality and diversity to the council's diverse community.

- To comply with your responsibilities as laid out in the council's health and safety policy and take an active role in promoting a positive health and safety culture (e.g. effective management of aggressive and violent customers).

- To promote and participate in the council's investors in people (IIP) and individual performance appraisal and development (IPAD) initiatives and information management best practice.

-To comply with the council's information security policies and maintain confidentiality.

- To adhere to the Council's corporate values

- To attend court to advocate for customers, when needed to prevent or delay evictions and repossessions.

- To deliver the highest standard of customer care by using the "enhanced housing options" approach with customers, so that they feel that they are listened to and they understand the available solutions to their housing problems.

-To manage a caseload of customers who are either homeless or are threatened with homelessness and make statutory enquiries and produce written decisions on their cases, as required by homelessness legislation.

If you are interested, contact Jack Green on (phone number removed) or email where you will be met with a friendly and professional service to help you proceed your application