Family Information Service Web and Content Development Advisor

Description

GBP30,660 per annum for 36 hours per week based at County Hall, Kingston Upon Thames, KT1 2DN. This position is based inside one of our main area offices, click HERE to see a 360 degree view of the building and surrounding area along with a view of the reception.

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

About the role

Following the recent restructure of our Children, Families and Learning directorate, we are now looking for a Family Information Service Web and Content Development Advisor to join our Early Help Hub & Web and Digital Services teams.

As a Family Information Service Web and Content Development Advisor, you will ensure families in Surrey are able to access information and support to keep themselves healthy, safe and knowledgeable about the opportunities available to them. You're primary role will be to keep the FIS and Local Offer (SEND) website up to date to ensure that families have access to the support at the earliest available opportunity. You will use your knowledge and experience in website content management to ensure that the FIS digital offer is easy to use by all audiences (including families, partners and practitioners), meets legal accessibility standards and is optimised for search engines. You will also have a solid understanding of how to interpret web analytics and use behavioural insights to develop web content.

This is a practical frontline support service role where you will work with our multi-agency partners to inform the advice you give and decisions you make. You will ensure that information and advice materials are kept up to date for colleagues, partners and other professionals to access and share as required.

Our most recent Ofsted monitoring visit in June 2019 confirmed that we are making progress and that the Early Help Hub is professionally curious, supportive and committed team. Working as part of the Early Help Hub & Web and Digital Services team, you will deliver a critical front facing service that supports the effective delivery of the right services at the right time for our children, young people and their families and in line with our thresholds as identified in our "Effective Family Resilience" document.

To be successfully shortlisted for this role, you will have:

• Experience of using web content management systems
• A strong understand the principles of search engine optimisation (SEO)
• Experience communicating with service users, colleagues and partners in an information and advisory role, ideally within a Children's Services environment
• Knowledge of Early Help process, including local services that support children and family.

If you are able to work flexibly as part of a team, then we will work to empower and train you to make decisions and develop your skills. You will benefit from a supportive team who have the skills and experience to deliver effective advice that best supports our children, young people and their families.

For more information regarding our Ofsted monitoring, please visit our website.

For more information, please see the full job description attached at the bottom of this page.

We look forward to receiving your application.

Additional information

The job advert closes at 23:59 on 31st October 2019.

Interviews to follow.