Experience Manager

Recruiter
Anonymous
Location
Lancashire
Salary
plus performance related bonus
Posted
10 Oct 2019
Closes
07 Nov 2019
Sectors
Human Resources
Contract Type
Permanent
Hours
Full Time
Experience Manager

Liverpool

GBP25,000 per annum plus GBP5,000 per annum performance related bonus

Are you passionate about putting customers at the heart of everything you do?
Are you looking for your next recruitment challenge in a fast-paced onsite team?
If you answered yes to the above, we want to hear from you.

Staffline are the UK's largest workforce provider, proudly partnering with some of the country's best-loved brands for over 30 years. We are currently recruiting for a commercially minded, driven Experience Manager who is passionate about putting people first.

With branches nationwide and over 1,700 clients using our services, we're committed to putting the customer at the heart of everything we do. Managing an onsite team of X coordinators and X workers, you will be responsible for providing a customer-first experience to both your client and workers.

Why work for Staffline?

We believe in rewarding our people not only with a competitive salary, industry-leading training that maximises your potential but with a range of benefits.

Excellent progression opportunities within the Staffline Group
Performance-related bonus based on personal and company performance
Holiday entitlement starting at 24 days and an additional day to volunteer in your community
Perkbox rewards - which includes discounts on high street shopping
Offsite team building and socials

The Experience Manager Role

Customer Experience

Building effective relationships with workers & key clients, attending planning & forecasting meetings to fill requirements, highlighting any challenges proactively
Using our feedback system (have your say) to review all worker and client comments, acting on feedback to identify ways of continuously improving processes
Being the first point of resolution for all client and worker queries
Entrepreneurship

Actively seeking commercial opportunities within your local area to grow your current client base and develop future opportunities with existing clients
Recruitment

Managing compliance requirements, ensuring your site is compliant against policies such as Agency Worker Regulations (AWR), National Minimum Wage (NMW) and Right to Work
Regular assessment of volume requirements, planning campaigns for seasonal recruitment
Understanding local labour markets and recruitment trends, analysing competitor data
Managing both our worker database and our Candidate Engagement Platform
Leadership

Being an effective leader to an onsite/remote team, providing site cover when needed
Facilitating training and supporting your team to aid their development
Holding regular team meetings to share site and business updates

Who are we looking for?

You will be ambitious with a desire for continuous improvement
An entrepreneurial spirit and the ability to respond quickly to changing demands
You will have a passionate and driven attitude
The ability to use your initiative to overcome obstacles

What do we need from you?

A full UK driving license with access to your own transport
Previous recruitment experience - experience working onsite would be desirable
People Management experience and leadership skills

Staffline are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status

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