Senior Learning Consultant

Resource Solutions - EY
10 Oct 2019
16 Oct 2019
Contract Type
Full Time

Senior Learning Consultant - Talent Development - 12-month FTC

The opportunity

As Senior Learning Consultant you will be expected to perform core responsibilities, including those set out below, contributing to Talent Development priorities and objectives. An essential component of the role is also to generate high levels of employee and stakeholder engagement through your communication, behaviours and actions.

This is a broad role, providing an opportunity to demonstrate manager lever capability through ownership of portfolio areas and supporting Tax & Law Talent Development wide responsibilities, whilst retaining some core Learning Consultant responsibilities.

Your key responsibilities

Realise operational excellence and contribute to continuous improvement through maintaining a thorough understanding of, and adherence to, the UK&I Learning Deployment Operating Model

Work with the wider management team to actively identify and realise operational efficiencies and to implement process improvements across your portfolio.

Alongside the wider management team ensure effective and appropriate resourcing of projects across Tax & Law Talent Development.

Supporting other Tax & Law wide planning and initiatives, leading and sharing best practice across Talent Development, and thinking and working proactively to further strengthen the Tax & Law Talent Development brand.

Effective management of the full course learning deployment cycle; including design, development, deployment and evaluation. Proactively act on evaluation feedback to ensure quality course deployment, theme feedback and present suggestions for change.

Be responsible for the output of your project team members eg the Learning Consultant, Learning Coordinator and/or the TSS learning administrator.

Act as a role model within the team. Coach, support, counsel and line manage the Talent Development Learning Coordinators to increase their knowledge, skills and competence within their role. Work collaboratively with technical content owners (SMRs) to understand how best to deploy learning.

Embrace, promote and support the Talent Development learning transformation (both system and shift in delivery style) with stakeholders.

Support the implementation of a performance development culture and evaluate the return on investment of learning within the Tax & Law Service Line. This will be achieved by ensuring that the programmes that you manage are fit for purpose; seeking feedback and conducting follow up evaluations to articulate the value and impact of our offerings.

Work collaboratively with Learning Solutions team, Global Tax Learning team and SMRs to identify and meet new learning needs, support in identifying routes to market and testing new content with stakeholders, guide the Learning Consultants in implementing new solutions.

Responsible for building and maintaining strong stakeholder relationships with the business, directly within the service lines and recognising the multiple perspectives they may have. For example, with Global Learning teams, Resourcing, Operations, Learning Champions, Knowledge, Subject Matter Experts, Talent Leaders or External learning providers.

Work with key stakeholders within your portfolio areas to develop a successful facilitator model which minimises admin burden on our Learning Consultants and appropriately leverages the business, support the Learning Consultant in implementation of this.

Focus on maximising engagement with our learners by considering and implementing effective communication methods to ensure they have full awareness of the learning available and make best use of this to meet their performance needs.

Drive the accuracy and completeness of our financial reporting for the courses/areas within your portfolio. As the primary budget holder for your portfolio, manage the budget, accruals, forecast and actual costs of courses and proactively report on a timely basis to senior stakeholders as requested. Respond to ad-hoc queries and requests as and when needed.

Develop and maintain strong relationships with other regions to ensure that where applicable, the mutual benefits of the host relationship are maximised (ROI, FSO, etc).

Skills and attributes for success

Proven experience in learning deployment and performance consulting

Proven experience in coordination, on-the-job coaching, with a background and experience in complex project management

You'll be able to work collaboratively and enthusiastically, as part of a team; virtually as well as face to face.

To qualify for the role you must have

You will demonstrate excellent written and oral communication, teaming a can-do attitude and the commitment to deliver to the highest standards and be a proponent for positive change.

What we look for


Creative thinkers

The ability to make quick decisions

The ability to think on your feet and make informed decisions

What working at EY offers

We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

Support, coaching and feedback from some of the most engaging colleagues around

Opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that's right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.

Apply now.