Merchandiser/Account Manager
- Recruiter
- Anonymous
- Location
- Leicester
- Salary
- Competitive
- Posted
- 10 Oct 2019
- Closes
- 07 Nov 2019
- Sectors
- Media & Digital Media
- Contract Type
- Permanent
- Hours
- Full Time
Our client, a leading fashion supplier based in Leicestershire, are looking for an experienced Account Manager/Merchandiser to join their team.
This role will demand an experienced Account Manager/Merchandiser who is used to delivering in a fast paced environment and to short lead times. The suitable candidate will be organised, flexible and an accomplished organiser who can administer multiple customer orders, across a range of customers, products and timescales in an organised and professional way; as well as meeting customer requirements and maintaining excellent standards in customer service.
You will have a strong record of success in a similar role, probably with experience working directly with High Street and on-line retailers.
The role of the Merchandiser is to process the administration associated with customer orders with both the customer and our on-site production team and to provide day to day customer liaison. Merchandisers are involved in the order process from initial enquiry to the dispatch of the finished product.
This role demands a highly organised and self motivated individual who can manage their time whilst offering flexibility in what is a demanding, customer led environment.
Using your excellent communication skills you will be responsible for specific customer accounts. Working with all areas of the business from the Commercial Sales team, to Production and Processing, Warehouse and Designers; excellent interpersonal skills are essential to your success. You will be fully competent in the use of IT software.
The key responsibilities of this role include:
* Day to day customer contact with your customers, responding promptly to communications and taking appropriate actions to ensure all customer needs are met
* Development of accounts, improve efficiency of tasks and work closely with customers to determine future as well as current needs in order to support business growth
* Monitor accounts where there is less activity, keeping in contact with the customer to ensure that relationships are maintained and products are promoted
* Clarification of the customer needs, completion of documentation and system data entry
* Raising sample requests, overseeing the production of them and checking the items before they are sent for customer approval
* Work with the Sample Administrator to prioritise and organise samples
* Follow up samples with the customer to understand order requirements; or where orders are not placed, to gain feedback on the reason for not placing an order
* Placing orders for garments, labels, components and other materials required for the completion of the order
* Maintaining accurate and timely information on company systems and managing a 'critical path' for every customer order
If you have at least one year Merchandising / Account Management experience and you are confident you are ready to move into a challenging role with multiple accounts with demanding blue chip companies, this role might be the next exciting step in your career
This role will demand an experienced Account Manager/Merchandiser who is used to delivering in a fast paced environment and to short lead times. The suitable candidate will be organised, flexible and an accomplished organiser who can administer multiple customer orders, across a range of customers, products and timescales in an organised and professional way; as well as meeting customer requirements and maintaining excellent standards in customer service.
You will have a strong record of success in a similar role, probably with experience working directly with High Street and on-line retailers.
The role of the Merchandiser is to process the administration associated with customer orders with both the customer and our on-site production team and to provide day to day customer liaison. Merchandisers are involved in the order process from initial enquiry to the dispatch of the finished product.
This role demands a highly organised and self motivated individual who can manage their time whilst offering flexibility in what is a demanding, customer led environment.
Using your excellent communication skills you will be responsible for specific customer accounts. Working with all areas of the business from the Commercial Sales team, to Production and Processing, Warehouse and Designers; excellent interpersonal skills are essential to your success. You will be fully competent in the use of IT software.
The key responsibilities of this role include:
* Day to day customer contact with your customers, responding promptly to communications and taking appropriate actions to ensure all customer needs are met
* Development of accounts, improve efficiency of tasks and work closely with customers to determine future as well as current needs in order to support business growth
* Monitor accounts where there is less activity, keeping in contact with the customer to ensure that relationships are maintained and products are promoted
* Clarification of the customer needs, completion of documentation and system data entry
* Raising sample requests, overseeing the production of them and checking the items before they are sent for customer approval
* Work with the Sample Administrator to prioritise and organise samples
* Follow up samples with the customer to understand order requirements; or where orders are not placed, to gain feedback on the reason for not placing an order
* Placing orders for garments, labels, components and other materials required for the completion of the order
* Maintaining accurate and timely information on company systems and managing a 'critical path' for every customer order
If you have at least one year Merchandising / Account Management experience and you are confident you are ready to move into a challenging role with multiple accounts with demanding blue chip companies, this role might be the next exciting step in your career