IT Field Engineers

Hertford, Hertfordshire
Junior 19k-24k per annum. Senior 22k-28k per annum
11 Oct 2019
07 Nov 2019
Engineering, IT
Contract Type
Full Time

IT Field Engineers – Hertfordshire Area

Who are we?

Formed in 2003, ITS Digital is a company based in Hertford with customers ranging from home, business to NHS. We are a progressive company who focus on end-user support, offering the best and most efficient service we can. We have a close working team of engineers and support staff and pride ourselves on our customer relationships.

Why are we recruiting?

Due to recent growth, we are looking for a number of keen and committed individuals to join our friendly IT support team. Positions will be based on customer sites in Hertfordshire

Are you suitable?

The ideal applicant is someone who enjoys IT in general, works well in a team and has a keen willingness to develop and learn new skills. The role will involve working face-to-face with customers so good communication skills and politeness is highly important.

What’s involved?

These roles will consist primarily of troubleshooting and repairs on NHS sites and that of small-to-medium businesses. We believe that support starts at the helpdesk so are keen to avoid as many printer jam visits as possible! Calls are logged and remote fixes applied where possible, ensuring engineers are only sent when required. Successful applicants will be expected to solve various workstation and printer issues within Windows 10/8/7 environments, Office suite configuration and applications associated with NHS/public sector organisations. The senior positions will expand on this, covering basic server troubleshooting, networking diagnosis and more. On-site training and support is provided to all engineers.

Hours of work     9am (on-site) to 5.30pm

Engineering positions are available for         Hertfordshire

The ideal applicant would have experience in the following:


  • 1+ Years’ within industry             
  • PC Hardware Fault/fix              
  • Windows 7 & 8 competent          
  • General MS Software experience    
  • Printer Repair
  • Networking principles
  • Router & Switch diagnosis


  •  4+ Years’ within industry (preferably in
  • PC Hardware Fault/fix    
  •  Office suite competence
  •  Basic MS server competence

Given the nature of the role a driving license and car is a requirement for both junior and senior levels. Applicants need to be over 21 due to restriction on vehicle insurance.

Plus points for knowledge & experience: 

•    NHS or other public sector
•    Business field support
•    Printer diagnosis & repair
•    Remote desktop support
•    Previous helpdesk support role
•    Geographic grasp of Beds/Herts

Salary & Benefits

Based on relevant experience, qualifications:

  • Junior 19k-24k per annum
  • Senior 22k-28k per annum

All posts at ITS Digital are subject to a 6 month probation period with standard contract and terms being provided after this period.

ITS Digital also run a company pension plan that qualifies for auto-enrolment. Employees will be automatically enrolled at the start of June.

In addition employees are enrolled into our employee health insurance plan after their first year of employment.


The holiday entitlement is 28 days including bank holidays accrued over the calendar year.

About us

ITS Digital Ltd. is a stable progressive debt free company which currently employs 30 people. We have a low staff turnover in a relaxed friendly environment. As part of our commitment to staff, all employees are encouraged to progress through the company. We pride ourselves on having a great relationship with all our customers and provide good support in-house and in the field to all employees.

To apply, please send your C.V.

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