Evening Customer Service Advisor (Mon-Fri 4.00pm - 8.00pm)
- Recruiter
- Anonymous
- Location
- London
- Salary
- Competitive
- Posted
- 10 Oct 2019
- Closes
- 07 Nov 2019
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
Overall Purpose:
To handle incoming calls with a high level of customer service, allocating and rescheduling engineers as necessary. Also, to be productive by maintaining a good level of incoming and outgoing calls.
Key Responsibilities:
* To promptly answer incoming calls in an enthusiastic, courteous and efficient manner.
* To book or reschedule appointments by way of allocating the correct engineer.
* To identify the customer's requirements and attend to these, or divert the call to the correct person.
* Resolve queries where possible.
* Be clear in communicating information to both customers and staff.
* Be positive as part of being a team member.
* Maintain a smart appearance that adheres to company standards.
* Keep a good level of attendance and time-keeping.
* Assist with other admin duties, as requested, between calls.
Key Attributes
* Good standard of keyboard skills and basic knowledge of Windows software, especially Outlook.
* A positive attitude to work.
* Presentable in appearance.
* Highly motivated and enthusiastic.
* Excellent customer service and communication skills.
* Proven customer experience
To handle incoming calls with a high level of customer service, allocating and rescheduling engineers as necessary. Also, to be productive by maintaining a good level of incoming and outgoing calls.
Key Responsibilities:
* To promptly answer incoming calls in an enthusiastic, courteous and efficient manner.
* To book or reschedule appointments by way of allocating the correct engineer.
* To identify the customer's requirements and attend to these, or divert the call to the correct person.
* Resolve queries where possible.
* Be clear in communicating information to both customers and staff.
* Be positive as part of being a team member.
* Maintain a smart appearance that adheres to company standards.
* Keep a good level of attendance and time-keeping.
* Assist with other admin duties, as requested, between calls.
Key Attributes
* Good standard of keyboard skills and basic knowledge of Windows software, especially Outlook.
* A positive attitude to work.
* Presentable in appearance.
* Highly motivated and enthusiastic.
* Excellent customer service and communication skills.
* Proven customer experience