Temp - Adviser (Immediate Start)

Holiday Pay
09 Oct 2019
10 Oct 2019
Sport & Leisure
Contract Type
Full Time
Temp - Adviser (Immediate Start)

You will be working for a lovely charity based in West London within their adviser team, providing advice to older people, their families and those who care for them in England.

Start: Immediate for around 3 months'

Salary: GBP15.38ph with holiday pay

Working Hours: Monday - Friday (35 hours)

Key Duties:

Provide advice and support to members
Ensure all advice is delivered to agreed quality standards
Keep accurate records of all enquiries
Participate in regular supervision, file review and other quality checks as required
Maintain knowledge of legislative and regulatory frameworks
Follow agreed process for any complaints to ensure resolution
Ensure that issues raised are used to inform the wider work
Support the delivery of other services

Key Skills:

Relevant experience working in an advice role providing services to quality standards.
Strong customer service experience, ability to resolve problems and deal with queries in a proactive manner.
Proven telephone skills including the ability to quickly establish and build rapport
Good IT skills including Microsoft
Administration experience

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK