Customer Independence Manager (Schemes)

4 days left

09 Oct 2019
20 Oct 2019
Contract Type
Full Time

Customer Independence Manager (Schemes)

Covering Leeds, Sheffield and York



Our client is proud to be a charitable housing association that owns and manages more than 18,000 homes across Yorkshire and they’re developing thousands more. They also provide a range of services so that people can live independently, with all their profits being reinvested so that they can do even more for their customers. Their ambition is that everyone has the opportunity to live in a quality home they can afford. 

Our client are there to create a vibrant community where their customers can encompass their own independence.  They continuously strive to help and support customers to be able to live independently in their own homes by creating safe, engaging environments for them to live in.

As a Customer Independence Manager (Schemes) you will lead the team who run the older person’s schemes, managing everything from letting empty flats, dealing with tenancy matters, partnering with the local community, health and social services, to providing high-level support and signposting to customers. Your team will be the face of the scheme customers and will be responsible for ensuring schemes are vibrant places that they are proud of and where people want to live. If you have strong organisational and leadership skills and are excellent at relationship-building and developing partnerships, then our client would like to hear from you! 


As a Customer Independence Manager, you'll be responsible for:

  • Setting clear expectations for your team, confidently discussing performance and motivating and creating a culture of service excellence
  • Inputting into the development of the older person’s housing offer
  • Delivering against agreed targets and evaluating the impact of work and how it contributes to future strategies
  • Other impactful activities which can be found in the full role profile attached 


Right now we are a significant way through our change programme. You’re going to feel the fast pace, see our technology upgrade to a Microsoft Dynamics solution and be part of our commitment to our customers if you come on board. 

Our client has a lot to offer! A great working environment, fantastic benefits and the chance to make a big difference to their tenants and community. What’s more - they’re big on hiring based on values and are looking for people who are committed to their company values, demonstrating this by: 

  • Respect: having excellent communication skills enabling you to engage with staff and customers
  • Reliability: being proficient in the use of ICT systems and Microsoft packages
  • Enthusiasm:  actively promoting value for money and efficiency



So if you want to be part of a team that makes a real positive difference every day and work for a friendly organisation that prioritises its people and its customers then our client looks forward to hearing from you! 


This is a permanent, full time (35 hours per week), agile role, working across the Yorkshire region; with our client’s HQ based in Leeds City Centre. This means you’ll have the flexibility to travel where you need so a full drivers licence valid for the UK access to a vehicle is essential. The closing date for applications will be 20 October 2019. Please note if you are applying for this role internally you must inform your current line manager.