Clinical Services Associate

Optical Express
08 Oct 2019
05 Nov 2019
Human Resources
Contract Type
Full Time
Job Title: Clinical Services Associate
Location: Glasgow City Centre
Hours: Full Time
Competitive salary & benefits, full training will be given.
We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to almost 130 stores and clinics and have become the UK's only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we're here to make poor vision a thing of the past for our patients.
Over GBP400 million has been invested in our clinics and in the most advanced technology, so it's no wonder we're the number one choice for laser eye surgery patients in the UK. Every week, our optometrists and surgeons help to transform the vision of thousands of people across the country.
Optical Express has more 5 star Trust Pilot reviews than all the other laser eye surgery providers in the UK combined; in fact, over 99% of our patients would recommend us.
If you're looking to work for a market leader, then read on as we are looking for a Clinical Service Associate to work in our prestigious offices in St Vincent Street.
The Role
The Role
The role of a Clinical Services Associate offers you the opportunity to expand your knowledge on a daily basis working with some of the most talented individuals in the business, giving you more responsibility, training and the real chance of career progression.
As the key point of contact for patients with services related queries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times.
Part of that journey will involve building rapport quickly with patients, trouble-shooting service related issues, and working closely with your colleagues to solve problems together. You will be supported in your role by experienced clinicians.
Every day will bring something new but your day to day role will involve:
  • Assisting the Patient Care Manager with communications to patients who have services or customer care concerns
  • Often dealing with a high volume of varied queries from patients at various stages in their Optical Express journey
  • Taking ownership of patient queries and concerns, supported by experienced team members and clinicians
  • Managing patient concerns, in compliance with company complaint handling policies and ensuring patients receive timely care and follow up.
  • Continuous monitoring and improvement of the quality of care that Optical Express provides by effectively managing the incident reporting and resolution process
Essential skills
We are looking for applicants who have a passion for providing world class customer service, strong organisational and communication skills, and the ability to influence outcomes by working closely with others. We are seeking individuals who are articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.
You will enjoy working closely with other members of your team and with colleagues across different areas of the business so it is essential that you are able to work well with others in order to be able to bring problems to a conclusion and influence outcomes.
What's in it for you?
  • Competitive salary
  • Free and discounted optical products/procedures
  • Modern working environment with superb technology support
  • Discounted rates on our fantastic spa and restaurant
  • Genuine investment in your training and career progression
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.

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