Senior Lettings Branch Manager

08 Oct 2019
05 Nov 2019
Contract Type
Full Time
Senior Lettings Branch Manager
Branch based
Property - for us, its not just bricks and mortar. A process. A transaction. Its the moment we hand over the keys to that all-important first home. The yes that means a family can enjoy some much-needed extra space. The relocation that means the grandchildren will be on the doorstep, not hundreds of miles away. Its all about making lives better, richer, more fulfilled. And as a Senior Lettings Branch Manager here, youll be at the heart of it. Youll empower your team to make buying, selling, letting or renting a place an exciting opportunity - something to look forward to because the level of service people receive will be, quite simply, exceptional. In return, well give you everything you need to turn each property into more than a home; to create landmark moments in peoples lives - and make a real impact on the success of our business.
About the role
The day to day

It will be down to you to embed a culture of customers come first in your branch. Youll do that by acting as role model, by living and breathing our purpose and values, and by creating the kind of positive team environment that allows everyone to flourish. Youll also help to shape our business as a whole. Part of your focus will be on implementing our lettings strategy to help us grow our business organically. We aim to do that by putting an even greater emphasis on our customers and delivering our sales and lettings services through one cohesive branch network. As well as that, well need you to build a solid understanding of the competition in your area and to lead the creation of solutions that will keep us one step ahead.

Your responsibilities will also include:

  • Leading the financial performance of your branch for lettings, driving sustainable
    growth in your area and delivering on your branch performance targets
  • Owning the development and implementation of your business plan for your branch (with support from our Regional Director)
  • Using MI and trend data to optimise the branchs performance, developing your understanding of the customer journey to create even more moments that matter
  • Taking ownership of branch, Feefo and Google reviews
  • Setting measurable targets and benchmarks for the team to enhance branch performance from both a customer and financial/cross-selling perspective
  • Developing talent across your team and within the territory through coaching and regular feedback sessions
  • Role models leadership within the territory
  • Ensuring compliance with all aspects of CPD and regulatory training
  • Coaching your team through assessed compliance training
  • Overseeing any audit and compliance or control issues quickly and effectively
  • Handling any performance management issues quickly and positively in line with our procedures, and always treating colleagues with dignity and respect
Your team

Youll build and inspire an exceptional branch team - a team that always goes above and beyond to deliver great customer experiences in an environment of ownership, empowerment, collaboration and engagement. Put simply, youll do all you can to get the best out of everyone in your team, every single day. That means making sure the team embrace our values and knows how to do the right thing for our customers, their colleagues and the wider business.

Who were looking for

How we work is just as important to us as the work we do. So we have certain core behaviours that we look for in everyone - they help to define what makes us different:

Self-Awareness: This is about developing a greater understanding of the impact we have on each other, and on our customers.
Teamship: As individuals we do a fantastic job. As teams, we can move mountains.
Collaboration: By this we mean working with both customers and our own colleagues in other business units so we deliver the kind of fantastic service that will drive our growth.

Weve also identified a number of competencies that will help us to drive change - we call them enablers. There are several that are particularly relevant to this role:

Authentic: Youre open, honest and trustworthy. You have a good understanding of who you are, and how you impact those around you.

Sound judgement and resilience: You have the courage and curiosity to take considered risks as well as the thoroughness to make informed decisions. You recover quickly from challenges and setbacks.

Customer focus: You know how to create a consistently outstanding, highly customer-focused culture which delivers great experiences to all.

High energy and drive: You have the self-motivation to set high standards and embrace new challenges. Your passion for moving ahead - and bringing people with you - makes everyone feel part of something special.

Results driven: You fully understand required outcomes and you make them happen by employing the resources, tools and actions that will deliver the right results, at the right time.

People first: You create a positive place to work by supporting and challenging your colleagues with respect and positivity. Youre focused on developing the capabilities of those around you as well as your own.

Your skills and experience

For this role, youll need a background in residential property lettings may be across different brands, along with experience of leading, motivating, coaching and developing a target-driven team. Youll understand how to manage a branch P&L and drive performance. An extensive knowledge of the geographic area youll be working in is important. Your strong business acumen means you can read and easily communicate P&L information, and you know how to plan and deliver a business development strategy. As well as that, well want to see excellent organisation and planning skills, and a clear, articulate communication style. Finally, a full driving licence is essential.

Why join us?
At Countrywide, our passion for property and strong focus on people set us apart. We dont see buying, selling, renting and letting as processes - for us, theyre all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that were always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.
We offer full induction training as well as support for your on-going development and progression. This will include informal training programmes as well as more structured learning initiatives. If youre based within one of our Lettings teams, as part of our commitment to this, you will undertake the industry recognised qualification Level 2 Award in Residential Property Lettings. Its all about making sure you get the satisfaction you need to be at your best.

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