Graduate Energy Specialist at The UK's Fastest Growing Company
- Recruiter
- WISER GRADUATES
- Location
- London
- Salary
- 27000.00 GBP Annual + + Benefits
- Posted
- 07 Oct 2019
- Closes
- 23 Oct 2019
- Sectors
- Graduate & Internship
- Contract Type
- Permanent
- Hours
- Full Time
Company Overview
We're proud to be the UK's biggest and fastest-growing renewable energy company. We provide over 1 million members with 100% renewable electricity and 100% carbon neutral gas.For us, giving great service is first, last and everything. We're working to change the energy industry to provide our members with top service at affordable prices.Our ambition is big. We want to transform the energy industry, and we need great people to make that happen.Role OverviewOur Graduate Energy Specialists are responsible for our member experience.Unlike other customer-facing roles, you will be responsible for solving our members' queries end-to-end.Because of our focus on the digital experience, the majority of our members self serve the simple issues. This means you deal with more complex queries requiring you to problem solve and think on your feet.By doing things differently, you'll help deliver the best, most efficient service to our members.RequirementsWe want to hire people who are able to get going quickly, interested in learning new things and are comfortable working in a changing environment.We're looking for individuals who:- Are self-starters with a record of exciting achievements. This may be academic achievements but could be something else entirelyCare deeply about how companies treat their membersHave excellent communication and writing skillsAre comfortable with numbers and learning new technologyAre reliable, energetic and able to prioritise effectivelyRelish the idea of self-learning and personal development
- Help our members on the phone, email and online chat with a wide variety of queriesWork in small teams to find and deliver improvements to our tools and processes.Resolve simple queries efficiently whilst spending the time to investigate and resolve harder more complex ones.