Operations Consultant

Recruiter
Candidate Source Ltd
Location
Glasgow
Salary
25000.00 GBP Annual
Posted
07 Oct 2019
Closes
04 Nov 2019
Contract Type
Permanent
Hours
Full Time
A fantastic new opportunity has arisen for an experienced Operations Consultant to manage and develop the existing client relationship.

If you have operational experience within the financial services sector, this is the role for you!

As the Operations Consultant, your duties will include:

- Managing the day to day relationship with key stakeholders, maximising exposure to senior leaders and decision-makers on the engagement.
- Reporting to and sharing insights with the Account Manager.
- Monitoring and reviewing performance delivery of associates, anticipating and managing any day to day issues, supporting their working environment/capability.
- Participate in the planning and development of future resource requirements within the account.
- Working with internal colleagues to anticipate any future spikes in capacity, establishing how to effectively utilise the resource levels to meet the client's needs.
- Maintaining on-site presence across the multiple days/shifts, working to ensure that the client receives excellent levels of customer service.
- Being involved in the development of the strategic account plan for the long term future of the account.

To be the successful Operations Consultant you will have the following skills and experience:

- Previous experience working in financial services, preferably in the banking industry.
- Proven experience of leading the delivery of excellent customer service.
- Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively.
- Experience in building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.
- Experience in identifying and acting upon future business development opportunities within an account.
- Flexibility with working hours (day and night work required).

In return, the Operations Consultant will receive a salary of GBP25,000 per annum, a yearly cost of living increase, pension, 25 days holiday, with the opportunity to buy more, life assurance, private healthcare and more.

There will be opportunities to develop and grow within the business as part of an enthusiastic, professional team.

To apply for this role as Operations Consultant, please click apply online and upload an updated copy of your CV.

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