Operations Supervisor

GU7 2DE, Godalming
£11.75 per hour
07 Oct 2019
04 Nov 2019
5296 R
Contract Type
Full Time

Operations Supervisor

The School

Charterhouse is a beautiful school and a wonderful place to live and work. It was founded in 1611 and moved to its present magnificent 250 acre site near Godalming in Surrey in 1872. Few schools can offer such a splendid backdrop for teaching and learning, and the School community is very strong, with excellent relationships between pupils and staff As part of our ambitious new plans, and building on the success of our mixed Sixth Form, we are excited to be moving to full coeducation from the age of 13 and look forward to welcoming our first girls into the Fourth Form (Year 9) in September 2021, the year in which we will celebrate half a century of girls at Charterhouse. There will be girls in every year group from September 2023.

The pupil roll will grow over the next decade from 800 today to around 1,000, with the increase representing additional places for girls. We have all seen first-hand the benefits of coeducation in our Sixth Form, which is highly regarded by both boys and girls. We now want to extend those social, cultural and academic advantages to the whole community. With our move to coeducation we aim to bring out the very best in all pupils, in all years.

Basic Purpose of the Job for the Operations Supervisor

The role is to supervise the School porters and School (not boarding house) cleaners throughout the 52 weeks per year both in and out of term time. The team need to achieve accurately set up venues as requested in support of functions, meetings and exams. Other tasks include achieving the daily post processes, waste management and supporting the Laundry. The individual needs to have strong customer focus, ability to work to tight deadlines, strong work ethic, flexibility and have the ability to perform an often physically demanding job.

Main Responsibilities

  • Ensure the School is clean and tidy at all times.
  • Schedule staffing and task allocation to ensure all School venues are set up and taken down as per the reservations in a timely manner. To physically assist and then check that standards have been achieved.
  • To produce 'on the spot’ risk assessments ensuring that the team have the skill, manpower, tools and knowledge to complete tasks.
  • Use of the School’s request system Zendesk and the Reservation system to translate into worklist for the Porters.
  • Support the School lettings in School Holiday periods.
  • Support the major School functions.
  • To ensure the external post is collected, prepared and ready for collection by Royal Mail.
  • Also to make sure all internal post is collected and redistributed accurately and within the appropriate time frames.
  • To supervise the team in the collection and destruction of the School’s waste and recycling. Supervise the dump: waste sorting.
  • Lead the team to supervising and physically undertaking the set up to the schedule produced to support the internal and external Exams.
  • Carry out any function required to ensure the smooth Operation of the School.

Knowledge and Skills Required for the Operations Supervisor

Relevant Experience/knowledge & technical Competence


Drivers Licence


Experience of supervising others
PC Literate

Personal Competencies/Skills


Communication skills
Customer Service
A team player with a 'can do’ attitude
Flexibility to work additional hours
Common sense approach and able to pay close attention to detail
Self-assured, yet not over familiar, with people of varying backgrounds and experiences
Capable of working under pressure
Literate and numerate

General Terms of Employment

Special Working Conditions

The working hours are Tuesday to Saturday 9am-6pm, with an hour for lunch (unpaid) all year round. Flexibility is vital for some evening/weekend overtime when required. The weeks before term start and following term finish are primarily concerned with preparations to ensure the houses are clean, tidy and ready for occupation.
It would be expected that Carthusian Day (currently held on the 2nd bank holiday in May) and Leavers Day (last day of the Academic year), would be normal working days. There would also be a requirement for the post holder to be able to work occasional overtime on Saturdays and Bank Holidays if they coincide with House preparation weeks.


The Job Holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact, will be to adhere to and ensure compliance with the School’s Safeguarding Policy at all times. If, in the course of carrying out the duties of the post, the Job Holder becomes aware of any actual or potential risks to the safety or welfare of children in the School they must report any concerns to the School’s Designated Safeguarding Lead.

Benefits of Employment for the Operations Supervisor

Salary: £11.75 per hour

Holiday: 5 weeks’ holiday plus 8 statutory bank holidays


Membership of the Queens’ Sports Centre
Inclusion in Personal Accident Insurance Cover
Employee Assistance Programme
School lunches are usually available throughout the term (except when School closes)
Death in Service Benefit
Contributory Pension

Benefits subject to eligibility criteria:

Subsidised membership of School Golf Club
Cycle to Work Scheme
Notice 1 weeks’ notice is required during probation period, then 1 months’ notice. The probation period is 6 months.

Interview and Selection Process:

If you are invited to interview this will be conducted in person and the areas which it will explore will include suitability to work with children.

Interview outline:

At least 1 interview with line manager and member of HR team
Tour of the School with member of the Domestic Services team
Technical skills assessment (where appropriate)

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