Business Transformation Programme Manager (Housing)

Business Transformation Programme Manager (Housing)

East London, E1

£41,466 - £44,373

Would you like to be at the forefront of improving the customer experience for residents?

Great things are happening with our client as they roll-out an ambitious change programme that will transform how services are delivered. This is your opportunity to be part of it all. 

Our client sits in the heart of London’s East End; managing the homes of over 20,000 residents who deserve the very best from them. They are proud to be the Chartered Institute of Housing Landlord of the Year and holders of the 2019 Inclusion and Diversity Pioneer UK Housing Award.

The organisation goes beyond delivering basic management services to achieve their vision of creating thriving, safe, and sustainable neighbourhoods where residents can be proud of their homes, respect one another and realise their potential.

The Role:

In this role you will manage the delivery the Customer Access and Experience Programme, making sure projects are delivered to time and achieve desired outcomes.  You will also be instrumental in making sure all new projects are informed by business insight and resident feedback to support the delivery of the Business Plan.   

The ideal candidate will place customers at the forefront of everything they do and be skilled in working collaboratively to effect change. If you have a strong service improvement ethic coupled with experience in project and programme management they’d like to hear from you.  

They offer to applicants

In return for you choosing to work here, they will offer you a range of great benefits, including:

• 26 days’ paid holiday each year, plus 8 bank holidays

• A fantastic career-average pension scheme;

• Salary Sacrifice schemes;

• Amazing commercial discounts, including discounts at many gyms, shops and restaurants;

• Your voice heard through the staff forum and networking groups for women and LGBT staff;

• Newly refurbished offices, with free tea, coffee and fruit, and shower facilities;

• Interest-free season ticket loans.

Additional Information

Our client is an inclusive employer serving a diverse community.  They therefore welcome applications from all sections of the community including women, disabled candidates, LGBT+ and Black and Minority Ethnic (BME). 

Requests to work flexibly can also be considered subject to service requirements