Customer Service Assistant

Customer Service Assistant

Cannock

£Competitive Salary + Excellent Benefits including Pension scheme, Site Specific Bonus and Overtime Opportunities 

1 x Perm Opportunity

1 x FTC (6 months)

Our client has a unique opportunity for individuals who have a passion for delivering exceptional customer service and enjoy working in a team dynamic to join their team in Cannock and deliver a seamless service to their customers. With experience in a telephone-based role, you will be responsible for answering inbound calls and responding to emails quickly and efficiently. In this varied role, you will be responsible for providing information to customers, arranging deliveries and processing orders. 

Key Responsibilities include: 

• Providing Customers with the product knowledge where requested to enable them to place an order and liaising with Product Managers when appropriate.

• To provide accurate quotations and liaise with field based sales force when appropriate.

• To process and/or edit Customer Orders accurately and notify customers promptly of a dispatch date.

• Arrange Deliveries and update Customers on order status.

• To communicate with other departments, such as Purchasing, Warehouse, Quality Department and other sites to ensure order fulfilment.

• For certain customers to be responsible for providing requested reports

• Rectify errors on debit notes.

• Deal with dedicated accounts.

• General administration functions as required within the department to assist others.

Requirements

English and Maths at GCSE or equivalent (grades C / 4 or above)

Good keyboard skills with ability to use Microsoft Outlook, Word and Excel.

Experience dealing with a diverse range of people in a customer service setting.

They’re looking for strong team players with a positive and flexible attitude who are keen to join a company that provides ongoing training and support to ensure you reach your full potential