IT Support Engineer

Mr Lender
03 Oct 2019
18 Oct 2019
IT, IT Support
Contract Type
Full Time

Job Title: IT Support Engineer

Location: Loughton

An amazing opportunity has arisen for an IT Support Engineer to join a fast-growing finance company which provides credit solutions to a diverse client group.

We are looking for a highly motivated, driven and ambitious individual with a deep interest and drive for all things "Technology" as well as a good working knowledge of Windows based IT solutions and hardware.

You should be able to demonstrate that you desire a career based in IT, through work experience and through a sheer passion for Technology.

This role will enable someone with a good grounding in IT support the ability to enter our IT team at a pivotal point of our growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support\Infrastructure.

About us:

We provide short term loans for thousands of people every month, and we get great feedback. Mr Lender now has over 25,000 positive reviews at and

Mr Lender won Customer Service Champion in the 2018 Consumer Credit Awards, voted for by customers - ranking us as one of the highest-rated finance companies in the Consumer Credit Awards for the second year running.

Main duties and responsibilities:

The IT Department provides support for all the internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on the IT helpdesk are completed for swift resolution within company SLA's. You would be required to join the out of hours team to remotely support the staff at weekends on a rota basis.

Skills and attributes:


??A minimum of 2 years 1st \ 2nd line IT support experience

??Hands on strong technical experience

??Strong Windows Server, Active Directory, Office 365, Exchange online skills

??Excellent Networking skills (DNS, DHCP, TCP/IP, Firewalls, switch management)

??Credible knowledge/experience of supporting Microsoft operating system Server\Client, servicing / maintenance and troubleshooting

??Working knowledge/experience in Microsoft Office 365, Exchange Online administration

??Credible knowledge of networking TCP/IP, DHCP, DNS, VLans, VPN and HP Aruba switches Sonicwall firewalls and Wireless Access Points

??Credible knowledge/experience of supporting Active Directory, Group policies

??Working knowledge of backup solution/systems

??Literacy in English and Maths is essential


??Experience working in ITIL Service Desk / environment

??Good working knowledge of telecommunication including VOIP fixed and mobile

??Working knowledge or experience in supporting virtual infrastructure and systems namely Hyper-V

Person Specification:

??A passion for all things Technology

??Energetic, goal oriented, detail conscious and methodical in approach to work and projects

??Ability to manage own workload and meet strict deadlines as well as to work in a team

??Ability to communicate effectively verbally and in writing

??Good listening skills

??A personable approach

??Ability to provide solutions

??Strong interpersonal skills

??Good negotiation skills

??A good knowledge of computers and software

??Good administrative skills

??Experience working in a similar role

??Good IT end user skills in Word, Excel, Outlook and Windows

??Well presented

??Well organised

??Familiar with the financial services marketplace or regulated environment is desirable but not essential

The nature of the role does require a 'hands on' physical aspect so a reasonable level of fitness is desirable.

To apply, please send your CV and covering letter explaining why you are suitable for the role and your availability by clicking the "Apply" button below.

All applicants should have the right to work.

Please note that this role requires a DBS check.