Senior Complaints Business Partner

Recruiter
Anonymous
Location
London
Salary
Competitive
Posted
03 Oct 2019
Closes
31 Oct 2019
Sectors
Engineering, Defence
Contract Type
Contract
Hours
Full Time
I am currently recruiting for an Senior complaints partner to work in any Notting Hill Genesis office across London.

The role will be to be proactive on behalf of customer's who make a complaint and ensure customers are given regular updates on the progress of their complaints to minimise effort whilst their case is being investigated.

To represent Genesis in a professional manner at all times and provide exemplary customer service to all customers and stakeholders.

To deliver a consistent, reliable customer centric service, ensuring value for money and responsive services to all customers of Genesis and to act as a positive role model for all staff.

You will need to know the process on the housing Ombudsman and how to deal with the complaints.

Only candidate with the relevant experience within housing will be contacted.

please note to advised the office you want to work in once contacted.

Resourcing Group is acting as an Employment Business in relation to this vacancy