Customer Service Advisor

We’re looking for passionate people who understand the importance of putting customers first, who want to develop a career within a rapidly growing business who take pride in delivering excellent customer service.

We’re transforming our contact centre for the future, developing our standards and practices, and we’re looking for Customer Service Advisors to join us right at the start of our journey to contribute to the overall improvement of the service we offer to our customers.

You will be joining a growing team within a fast-moving and innovative Consumer Finance business who puts its customers at the heart of all its decisions. What’s more, you’ll be joining a supportive team that empowers people to deliver good customer outcomes that’s committed to developing and rewarding its people.

Benefits of joining us

In exchange, we offer competitive salary, great training programme, good level of work-life balance, career development opportunities to help you grow and great incentives such as Pension up to 7% matching contribution; 28 days annual holiday, increasing to 31 days after 2 years’ service and 33 days after 5 years’ service, option to buy holidays, travel loans, cycle to work scheme and regular incentives and more…But more importantly you will be part of a professional team who genuinely believe in putting the customer at the heart of everything we do!

Key responsibilities as a member of our Customer Service Team

We have opportunities available for Customer Service Advisors, who will take ownership and responsibility for customer contacts, building positive relationships with customers from all walks of life and taking care to find out what matters to them and do your very best to answer their queries.

We also have opportunities available for Customer Engagement Advisors, who will be responsible for engaging with customers who have fallen behind with their repayments. You'll speak to customers on the phone and find an individual solution for them by listening and understanding their needs. You will help them find the right way forward - whether that's agreeing a repayment plan, directing them to free debt advice, or by providing breathing space.

Everyone who joins our Customer Service teams are focused on ensuring that the journey our customers experience delivers a positive outcome

You will have a clear career development path which will reward you for your performance and provide career development opportunities based on the level of service you provide to our customers. If your performance meets service levels, your salary may increase up to £22,000 after 12 months in your role.

What we’re looking for in our Customer Service Advisor

We’re looking for people orientated individuals with experience gained within a contact centre environment, who are passionate about making an impact and delivering first class customer service. You will be IT literate, a natural and logical problem solver, with excellent rapport building skills, and most importantly you’ll be passionate about putting customers first!

We pride ourselves on our friendly and personal service, and we’re very proud that we consistently achieve high customer satisfaction scores of 95% or above. With future scope for career progression along with ongoing training and support, Shelby Finance Limited is the place to be to develop an exciting and rewarding career.

If you feel you’re the right candidate for the role as our Customer Service Advisor, click ‘apply’ now! We’d love to hear from you!