Complaint Handler/Complaint Officer/Customer Complaints -12 Month FTC

Morses Club
£21,000 + Benefits
02 Oct 2019
30 Oct 2019
19 08 08
Contract Type
Full Time

Are you a dedicated Complaints Officer who is passionate about doing the right thing and putting customers first? Are you looking for an opportunity to progress your career within a growing, friendly people centric business? If yes, then this could be the role you’re looking for!

Morses Club is a growing, continually developing and progressive UK wide consumer finance business. We operate under an established brand, enjoy a loyal customer base, we put our customers at the heart of our development and we’re on an exciting transformational journey to broaden our offering and ensure that our service is underpinned by industry-leading technology. There is no better time to join us and become part of our success! 

We’re looking for a Customer Complaints Officer to join our support centre in Birstall (near Leeds), initially on a fixed term basis for 12 months. If you’re working in a complaint’s role within a contact centre or similar environment, or if you are managing customer complaints as part of your role, then we want to hear from you!

Everyone who joins our Customer Compliants team is focused on good customer outcomes – decisions that are 'right' for our customers and are guided by our core principle of putting customers at the heart of everything they do. If you are looking for a great platform to advance your career and an opportunity to join a close knit and personable team, then this could be an opportunity for you!


Benefits of joining us

In exchange, we offer Monday to Friday hours (no weekend working!), a trusted working environment, competitive salary, great training programme, good level of work-life balance, career development opportunities to help you grow and great incentives such as life assurance, long service awards, health cash plan, company share scheme, pension up to 7 % matching contribution; 25 days holiday, discounted gym membership, regular incentives and more…But more importantly you will be part of a dynamic team who genuinely believe in putting customers first!


Key responsibilities as our Complaints Officer

As a Complaints Officer, you will bring a wide range of customer complaints to a prompt and fair conclusion in line with company procedures, ensuring compliance with FCA, DPA and DISP regulations and procedures.

  • You will manage your own caseload of complaints received by telephone, writing, live chat and social media channels
  • You will be responsible for providing an appropriate first response, investigation and resolution.
  • You will also conduct root cause analysis to identify repeat issues and provide recommendations for customer focused improvements.


What we’re looking for in our Complaints Officer

  • Knowledge of the complaints procedure
  • Experience of complaint resolution and root cause analysis, ideally gained within the financial services sector
  • Excellent communication skills
  • Good working knowledge of Microsoft Excel packages


At Morses Club PLC, we pride ourselves on our friendly and personal service, and we’re very proud that we consistently achieve high customer satisfaction scores of 95% or above. With future scope for career progression along with ongoing training and support, Morses Club PLC is the place to be to develop an exciting and rewarding career!


If you feel you’re the right candidate for the role as our Complaints Officer, click ‘apply’ now! We’d love to hear from you!