Tenancy Enforcement Officer - Housing

Connect Housing
£29,409 per annum + Car Allowance
01 Oct 2019
14 Oct 2019
Contract Type
Full Time

Tenancy Enforcement Officer - Housing 

Leeds *

£29,409 per annum + Car Allowance

Permanent, full time - 37 hours per week


Connect Housing Association provides over 3,000 homes across West Yorkshire for a variety of different types of households. We are a progressive social business with a strong purpose to tackle inequality and create opportunities for fulfilled, healthy lives, starting with a good home in a neighbourly community.

We are currently looking for a customer focused individual to join us as a Tenancy Enforcement Officer.  The role will implement our strategies, policies and procedures for the management of tenancies. 

You will be involved in managing serious breaches of tenancy conditions with particular emphasis on incidents of ASB.  Taking a solutions focused approach, you will implement remedies which are compliant with good practice, regulation and the law.

Using a wide variety of tools and powers, you will also be available to provide advice, information, training and support on ASB and other tenancy issues across the Association.


We are looking for someone with the following skills and experience:

  • Significant experience of direct and effective management of a varied caseload of tenancy breaches, particularly ASB cases. 
  • Good networking skills and the ability to build lasting relationships.
  • A confident decision maker who positively and assertively takes a solutions-focused approach to challenges.
  • Proactive, resilient and driven to provide a first class service.
  • A full driving licence holder with access to a car for work use


Our benefits include:

  • 26 days basic holiday + public holidays. This rises with each year of service up to a maximum of 31 days + bank holidays
  • BUPA Cash plan
  • Employee Assistance Programme.
  • Staff discount in our Thrive café in Dewsbury
  • Flexitime

*The post holder will also be expected to work in the Dewsbury office and other Connect sites across West Yorkshire as and when required.