Supported Housing Night Concierge Worker / Project Worker

Supported Housing Night Concierge Worker / Project Worker

Salary: £20,760.00 per annum pro rata based on full time

Various locations, throughout : Croydon, Lambeth, Bromley and Kensington & Chelsea

Contract: Permanent

Shifts: 9.5 hours from 21.30 to 07.30 (with half an hour unpaid break)

Contracted hours: 4 on/4 off rotational pattern. Regular weekend working is required. Periodically, day working is required for training and team meetings. 

Part-time hours are also available as an Evolve bank worker

Closing date: 16th October 2019 at 9am

About our client

They are a leading homelessness charity in London, providing housing and support to over 2,000 people each year. They believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives. Their mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

About the Role

All of their projects operate over 24 hours a day, seven days a week including weekends and bank holidays, they cater for customers who range in age from 16 years old up to the age of 65, with a range of support needs, some of which are complex. The Night Concierge will work within projects that provide accommodation delivering a high quality and responsive night service to customers and the community.

The Night Concierge Workers form a key part of they delivering safe and secure accommodation for vulnerable customers with complex needs. The role is varied, not only providing an essential front-of-house presence to their customers, but also carrying out health & safety checks, ensure safety of the customers and dealing or escalating queries and complaints as they arise overnight.

About You

• You will be responsible for ensuring that our customers receive the best possible support from whilst with them. To be successful in this role you must have:
• Empathy towards vulnerable and homeless people and a passion to want to provide safe and secure accommodation to those most vulnerable in society.
• A positive and dynamic attitude to working at times in a challenging environment.
• Energy and drive, including the ability to stay fully alert and proactive throughout the entirety of the shift.
• Understanding of what delivering excellent customer service is and a commitment to doing so.
• Excellent communication skills

Benefits (for permanent staff only). As part of your employment package with them, they offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

Your application

Our client are an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Employment will be subject to satisfactory Disclosure & Barring Service check.