Part Time Senior Library Assistant

Part Time Senior Library Assistant job 20 hours. To contribute to specialist library help services.

Your new company
Bournemouth University - it can be based at either Campus - Talbot or Lansdowne

Your new role

• Contributing to the delivery of procurement operations including inter-lending; e-book and e-journal acquisition and deployment; supplier liaison; financial reporting.
• Improving student access to e-resources linked from reading lists and my Search through bibliographic checking; web access verification and off-campus authentication checks, administration of digital content and associated services within the University's Virtual Learning Environment (VLE).
• Contributing to service delivery operations including timetabling staff rotas across all campus libraries for face-to-face, telephone and online Chat services; analysing statistics for bench marking purposes and service improvement; co-ordination and supervision of the Student Assistant workforce; administration of membership services; stock management and invoicing activities.
• Supervising opening and closing of library sites including being the first point of contact in the event of incidents occurring during evening working hours, using initiative to resolve any issues.
• Proactively advising library users on their rights and responsibilities in relation to library rules and policies including fines, overdue or lost books and the appropriate use of library facilities.
• Cash handling and daily banking operations in line with University financial regulations, including reconciliation of cash and debit/credit card payments paid via self-service machines and face-to-face.
• Contributing to the delivery of first line IT support in the libraries, including password resets; connecting to wifi; printing; accessing email and e-resources on mobile devices; troubleshooting PC and study room booking issues.
• Giving basic guidance to students and staff on selecting and accessing appropriate subject resources for use in assignments/research.
• Giving basic guidance to students and staff on copyright in relation to the use of library materials (printed and electronic) ensuring compliance with statutory and licence obligations..
• Undertaking all interactions with students, staff and external stakeholders within the context of service excellence and proactively suggesting improvements to enhance the quality of service.
• Dealing with any sensitive and confidential issues within the frameworks of the Data Protection Act and any other professional and statutory guidelines.
• Taking responsibility for the operation of work and study areas, dealing with incidents; responding to security alarms, implementing evacuation procedures, reporting all Health & Safety issues and making recommendations as necessary.
• Supporting Academic Services by participating in other tasks and cross-functional activities as required.
• Any other duties as directed.

Tuesday: 12pm - 5pm (5 hours)
Wednesday: 10.45am - 7pm (7.5 hours with 45 mins lunch)
Friday: 8.45am - 5pm (7.5 hours with 45 mins lunch)

What you'll need to succeed
Experience of working in a customer-facing role. Understanding of the issues of client confidentiality including Data Protection Understanding of copyright issues, understanding of diversity issues and experience of working in an educational environment. Excellent interpersonal skills with the ability to communicate with staff and students at all levels/from all backgrounds. Commitment to own continuing professional development. Able to represent the University professionally and positively with regards to dress and conduct.

What you'll get in return

• Competitive salary - GBP11.49 an hour
• 3 months

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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