Tenancy Sustainment Advisor / Housing Support Officer (Mental Health)

Tenancy Sustainment Advisor / Housing Support Officer (Mental Health) 

Chesham and Welwyn Garden City

Salary £31,017 per annum

Permanent, Full Time (37 hours per week)

 

This is a very exciting time to be joining Paradigm Housing Group. With 15,000 properties, a turnover of £115m and a substantial development and sales programme, we are making the most of our many opportunities in a challenging but rewarding environment. We have a clear and ambitious view of where we are as an organisation and where we need to get to; providing more homes for people who need them by running an efficient and successful business.

 

We are currently seeking a Tenancy Sustainment Advisor / Housing Advisor to take the lead on supporting Housing Management and Rent Recovery teams in relation to working with tenants with Mental Health issues and ensure best practice in this area.

 

You will work within the Tenancy Intervention and Enforcement Team to identify and implement a range of effective proactive interventions, campaigns and initiatives, including the provision of training, in order to promote and enable our customers to achieve successful management of their tenancies. 

 

You will have experience of mental health and will be confident with your approach when dealing with referrals of customers to appropriate providers of support advice and advocacy. You will offer your expertise and support in relation to welfare benefits, budgeting, money management, fuel poverty and consumer credit, in order to maximise income and promote financial income.

 

The successful candidate must have extensive experience of managing complex advice caseloads and previous experience of monitoring service improvement and their outcomes is also essential. Further to this knowledge of mental health issues in a similar environment is required.

 

This is a great opportunity to join us at a time when you can have a real and personal impact on the future success of our business.

 

At Paradigm, we work hard, strive for excellence, in return we offer a great place to work an attractive range of benefits such as Health Cash Plan, Bonus potential, competitive Pension options and 25 days Holiday on starting in addition to 3 days closure at Christmas as well as supporting flexible ways of working. We welcome applications  from all sections of the communities we work in.

 

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.