Assessment Officer
- Recruiter
- Anonymous
- Location
- London
- Salary
- Competitive
- Posted
- 29 Sep 2019
- Closes
- 27 Oct 2019
- Sectors
- Engineering, Defence
- Contract Type
- Contract
- Hours
- Full Time
Akton Recruitment has an exciting oppurtunity for an expereienced Assessment Officer to Join a Local Authority team in London.
The Role
Answering phones, emails, responding to correspondences, assessments of Blue Badge, Freedom Pass and Taxi card applications as well as applications for Local Welfare Assistance. Some knowledge of the Housing Benefit, Council Tax and Welfare Benefits system
Knowledge and Experience
1. Knowledge and experience of providing a customer focussed advice, information, enquiry, transactions and complaints handling in a demanding customer facing environment across various access channels (face to face, telephone, post and online)
2. An understanding of Housing Benefits, Council Tax Support, Council Tax and Social Care Financial Assessments
3. Excellent knowledge of Microsoft Outlook, Excel and Word packages and the ability to effectively use a range of IT systems and applications
The Role
Answering phones, emails, responding to correspondences, assessments of Blue Badge, Freedom Pass and Taxi card applications as well as applications for Local Welfare Assistance. Some knowledge of the Housing Benefit, Council Tax and Welfare Benefits system
Knowledge and Experience
1. Knowledge and experience of providing a customer focussed advice, information, enquiry, transactions and complaints handling in a demanding customer facing environment across various access channels (face to face, telephone, post and online)
2. An understanding of Housing Benefits, Council Tax Support, Council Tax and Social Care Financial Assessments
3. Excellent knowledge of Microsoft Outlook, Excel and Word packages and the ability to effectively use a range of IT systems and applications