Group Travel Team Leader
- Recruiter
- Anonymous
- Location
- London
- Salary
- Competitive
- Posted
- 27 Sep 2019
- Closes
- 25 Oct 2019
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
Group Travel Team Leader, Up to GBP38k, London
Our client are a global meetings and events organisation working with blue chip organisations. They are currently looking for a Group Travel Team Leader to monitor and assess the team's quality, performance and output of the Group Travel Planners. Through KPI measurements you maximising the operational areas output through continuous process improvement, and the performance management of the team, identifying where efficiencies will reduce the business operating cost.
The Requirements of the Group Travel Team Leader are as follows:
Delivery of industry leading customer service
Achieving or exceeding all metrics and service level agreements
Ensuring compliance to preferred partner programmes, maximising revenue by booking with these preferred suppliers.
Daily line and performance management, motivation and development of the team
Daily operational updates with peers escalating issues where appropriate
Conduct regular reviews and annual appraisals for all team members, identifying and delivering any training requirements and performance improvement measures
To coach and mentor team members in order to develop and improve performance
Develop and manage the training plan for your team in conjunction with the Head of Group Travel and Head of Operations
To investigate escalated customer complaints or issues to satisfactory resolution
Managing HR issues in accordance with Managers Guide on employment practices
To work in conjunction with the Head of Group Travel and HR team in optimising staffing levels, including shift patterns, overtime and out of hours to meet the business demand and personnel records are kept up to date
To manage the recruitment and selection process in conjunction with the Head of Group Travel
The skills required for the Group Travel Team Leader are as follows:
Experience of operational management preferably within the meetings and events industry
Excellent Geographical and system knowledge
Ability to understand and act on the key metrics and business drivers
Experienced in people development and management
Proficient user of Microsoft Office including Word, Excel, PowerPoint and Outlook
Strong organisational and time management skills
Strong leadership, influencing and negotiation skills
Strong communications skills both written and verbal
Strong relationship building skills
To apply for the Group Travel Team Leader role, please click on the link below
Our client are a global meetings and events organisation working with blue chip organisations. They are currently looking for a Group Travel Team Leader to monitor and assess the team's quality, performance and output of the Group Travel Planners. Through KPI measurements you maximising the operational areas output through continuous process improvement, and the performance management of the team, identifying where efficiencies will reduce the business operating cost.
The Requirements of the Group Travel Team Leader are as follows:
Delivery of industry leading customer service
Achieving or exceeding all metrics and service level agreements
Ensuring compliance to preferred partner programmes, maximising revenue by booking with these preferred suppliers.
Daily line and performance management, motivation and development of the team
Daily operational updates with peers escalating issues where appropriate
Conduct regular reviews and annual appraisals for all team members, identifying and delivering any training requirements and performance improvement measures
To coach and mentor team members in order to develop and improve performance
Develop and manage the training plan for your team in conjunction with the Head of Group Travel and Head of Operations
To investigate escalated customer complaints or issues to satisfactory resolution
Managing HR issues in accordance with Managers Guide on employment practices
To work in conjunction with the Head of Group Travel and HR team in optimising staffing levels, including shift patterns, overtime and out of hours to meet the business demand and personnel records are kept up to date
To manage the recruitment and selection process in conjunction with the Head of Group Travel
The skills required for the Group Travel Team Leader are as follows:
Experience of operational management preferably within the meetings and events industry
Excellent Geographical and system knowledge
Ability to understand and act on the key metrics and business drivers
Experienced in people development and management
Proficient user of Microsoft Office including Word, Excel, PowerPoint and Outlook
Strong organisational and time management skills
Strong leadership, influencing and negotiation skills
Strong communications skills both written and verbal
Strong relationship building skills
To apply for the Group Travel Team Leader role, please click on the link below