Senior Housing Options Officer

5 days left

15.40 - 16.50 GBP Hourly
27 Sep 2019
25 Oct 2019
Contract Type
Full Time
Senior housing options officers to provide assistance with maternity cover and knowledge and support for existing officers and managing a caseload of homeless cases.

Your Role

* Deliver effective advisory & assistance service as part of a comprehensive approach to Housing Options that meets statutory requirements.

* Negotiate with landlords and other agencies or relevant parties (e.g. family and friends) to ensure that accommodation does not cease to be available to an applicant whenever possible.

* Mediate to resolve potentially homeless cases, irrespective of tenure (excluding fear of violence).

* Manage a caseload, and make decisions in regards to homelessness which include judgements related to duties owed by the local authority and determining the best course of action in emergency situations, which impact upon the health and safety of people in the community.

* Be first point of contact for our customers relevant to the services provided.

* ***Undertake complex case work and advise Housing Option Officers on complex cases