Training & Implementation Coordinator - Epsom

Recruiter
Carlton Recruitment
Location
Epsom
Salary
22000.00 - 24000.00 GBP Annual
Posted
26 Sep 2019
Closes
12 Oct 2019
Sectors
Training
Contract Type
Permanent
Hours
Full Time

Training & Implementation Coordinator

GBP22,000 - GBP24,000

Epsom

Full Time Permanent

Our client is an award-winning company going through a period of extensive growth and they are seeking a Training & Implementation Coordinator who has experience in training delivery of both large and small groups and is flexible to travel around the UK. You will have your own transport and where necessary, the client will pay for all travel expenses, flights etc.

Key Responsibilities:

  • Ensure clients are fully trained on their purchased products, utilising different media and platforms to facilitate their learning
  • Assist with the creation of plans and schedules to train clients on-site
  • Meet with client to arrange the implementation of a large roll order
  • Perform on-site surveys and use the results post-training to enhance training
  • Liaise with the Customer Support Manager to ensure effective rollouts
  • Provide feedback to the business on user requirements and suggestions and becoming prepared for future rollouts and releases
  • Provide email and telephone support to Customers
  • Assist with the internal training of staff and ongoing refresher communications
  • Assist with the maintenance of the internal Quality Management System
  • Assist with the Health and Safety of the company, following company and legal procedures

Experience/ Requirements:

  • Previous experience of face to face training is required
  • Proven experience in a similar role is preferred
  • Someone who can deal with issues and pressures and remain calm
  • Must have a car due to travel requirements
  • 5-year full history and DBS checks will be required
  • Strong computer and IT skills
  • Customer focussed
  • Excellent communication skills both written and verbal

Role Benefits:

  • 23 days holiday increasing 1 day per year, up to 30 days
  • Pension scheme after 3 months
  • PerkBox membership after 6-month probation
  • Discretionary bonus scheme after probation

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