Service Desk Apprentice

3 days left

24 Sep 2019
22 Oct 2019
Contract Type
Full Time

Vacancy Overview:

Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as a Service Desk Apprentice.

Working Week:

40 hours weekly

Weekly Wage:


Detailed Job Description:

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.
Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position's success.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

As an IT Service Desk Apprentice your main roles and responsibilities will include:
• 1st Line Support
• Logging calls for customers
• Hardware Builds and Upgrades
• Hardware and Software Troubleshooting
• Active Directory administration (creating accounts, email addresses etc.)

About the Company
Our employer is one of the fastest growing independent IT value-added resellers. Their aim is to deliver exceptional service to customers in both corporate and public sector organisations. The company advise their customers on IT strategy, implement the most appropriate technology and provide services that support their clients every step of the journey towards enhancing the users' IT experience and performance.

Skills Required:

You will have excellent communication skills and a brilliant telephone manner.
You will have a good telephone manner and a positive outlook
You will be polite and professional.
You will be willing to work hard, eager to learn and you will be a team player.
An interest in IT is mandatory!
Mac experience would be desirable.

Personal Qualities:

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. Have a friendly personality, able to work as part of a team and provide excellent customer service. The company are looking for someone with a positive, can-do attitude from someone who isn't afraid to ask questions.

Other Information:

Location - Watford, WD18
Wage = GBP170 per week
Working Hours: Monday to Friday, 8.30am - 5.30pm

We process all applications received ASAP. Please keep an eye out from one of our team on an 02392 number but if you can't take the call, we will send you an email.

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