Contact / Call Centre Advisor

Contact / Call Centre Advisor

Colchester

Up to £26,000 per annum

Colne is a vibrant, growing housing association specialising in enabling independent living. As a major builder, we provide a range of new homes of all types of tenure to meet the needs of our current and future customers in Essex, Suffolk and beyond.

We now have an excellent opportunity for a Contact Centre Advisor to join our team to provide a customer-focused, professional and effective housing response service to our customers.

This is a key role in which you will provide advice on rent payments, housing management, allocations, and basic permissions with the aim of resolving the query at the first point of contact. You will ensure all notes are updated on customer accounts and take responsibility for the Contact Centre Inbox ensuring processes for safeguarding, data protection and GDPR are followed accurately. The role will also include the management of Social Media along with routine business administration.

The ideal candidate for this role will hold GSCE’s, or equivalent, (A-C) in English, Maths and one other subject along with having previous experience within a busy contact / call centre environment. The ability to manage a number of conflicting priorities is essential and you will ideally have experience of multi-channel contact management (social media. Telephony and email). 

We pride ourselves on building and maintaining strong relationships with our customers and colleagues to ensure we offer a “One Colne” approach in all that we do. If you have a proven track record in improving customer satisfaction and placing the customer at the heart of the business, we want to hear from you.