Subscription Account Manager

3 days left

Newcastle Upon Tyne, Tyne and Wear
£18,000 - OTE £30,000
23 Sep 2019
21 Oct 2019
Contract Type
Full Time

Subscription Account Manager

Location:  Newcastle

Salary Range: Base £18,000 - OTE £30,000

Swiftpage has one purpose – to fuel small business growth.  We do so by delivering modern and innovative software and services, purpose-built for the unique needs of today’s small businesses.  Swiftpage is a recognized leader the small business segment for solutions that drive customer acquisition and retention.

At Swiftpage, we believe in a core set of values we call, “Living the Exclamation,” and in the motto, “One Team - One Journey.”  Our values guide every ‘Swiftie’ in their daily work and in their interactions with each other, and with our trusted partners and valued customers – collectively known as “Swiftpage Nation.”  

Act! CRM, Swiftpage’s flagship offering, makes it easy for small businesses to grow, delivering powerful sales and marketing tools and a flexible CRM platform trusted by millions worldwide.  For over 30 years, Act! has been a pioneer in the CRM and small business software markets, and today offers the rich functionality, unparalleled flexibility, and exceptional value – on a modern hybrid Cloud platform that enables a perfect fit for every customer. 

Swiftpage is currently looking for a Subscription Account Manager to join our all-star team of dynamic, passionate and innovative team. If you are interested in joining Swiftpage Nation and Living the Exclamation please follow the instructions to apply.

General Job Duties/Responsibilities:

  • Responsible for selling the value of Swiftpage products and services to existing Swiftpage Subscriber base.
  • Consistently meets or exceeds monthly sales activity goals by utilising consultative selling and overcoming objections selling approaches.
  • Establishes and maintains a high level of customer satisfaction in all sales transactions.
  • Identifies and maximises opportunities to up-sell and cross-sell customers.
  • Does outbound calling to existing subscribing customers.
  • Handles inquiries with regard to product, pricing, order expediting, and customer relations.
  • Handle all incoming phone calls with courtesy and professionalism.
  • Pays close attention to details and accuracy while processing orders.
  • Ability to learn order processing system regarding all aspects of order entry and maintains accurate records of all sales activities and customer communications within Infor CRM.
  • Demonstrates a full understanding of current marketing campaigns and offers and has the ability to communicate them clearly to customers at every sales opportunity
  • Remains knowledgeable and up-to-date on changes and developments of product lines.
  • Responds to customer complaints in a professional manner; attempts to resolve complaints successfully and upsell in accordance with established guidelines.

Education/Experience Requirements:

  • Excellent closing skills
  • Proficient in all Swiftpage products, services, and internal software systems
  • Strong negotiation skills
  • Ability to work under pressure
  • Typically, requires 2 or more years of experience within the industry in a sales role.
  • Existing employees must be with the company a minimum of 90 days before applying.

Benefits [UK]

  • Contributory Pension Scheme 
  • 25 days annual leave, plus the option to purchase up to 3 days extra for the following year
  • Free day off on your Birthday
  • Dental, Optical and Alternative Health care cash back scheme
  • Subsidised gym
  • Public transport season ticket loan scheme
  • Childcare Vouchers
  • Computershare Scheme
  • Cycle to Work Scheme
  • Friday Afternoon Club
  • Catered Tasty Tuesday lunch, once a month
  • Free fruit!

Salary Range: Base £18,000 - OTE £30,000

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