Pathway Assessment And Referral Officer
- Recruiter
- Anonymous
- Location
- London
- Salary
- 16.00 - 17.00 GBP Hourly
- Posted
- 21 Sep 2019
- Closes
- 19 Oct 2019
- Sectors
- Engineering, Defence
- Contract Type
- Contract
- Hours
- Full Time
Experience:
• Experience of giving advice and information to vulnerable customers and working in a busy front line customer focused environment.
• Strong and effective experience in provision of exceptional customer services.
• Worked with households experiencing a housing crisis and the provision of advice and assistance covering a range of aspects of that crisis.
• Application of the Suitability Assessment in recommending potential pathways for applicants
• Experience of negotiation/advocacy/mediation
Knowledge and Qualifications:
• Degree qualified or equivalent.
• Education to a high standard of literacy and numeracy.
• Comprehensive knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation and case law.
• A good working knowledge of housing benefit rules and of the supply and demand issues related to public sector and private housing in an inner London council.
• Comprehensive knowledge of prevention tools and options
• Experience of giving advice and information to vulnerable customers and working in a busy front line customer focused environment.
• Strong and effective experience in provision of exceptional customer services.
• Worked with households experiencing a housing crisis and the provision of advice and assistance covering a range of aspects of that crisis.
• Application of the Suitability Assessment in recommending potential pathways for applicants
• Experience of negotiation/advocacy/mediation
Knowledge and Qualifications:
• Degree qualified or equivalent.
• Education to a high standard of literacy and numeracy.
• Comprehensive knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation and case law.
• A good working knowledge of housing benefit rules and of the supply and demand issues related to public sector and private housing in an inner London council.
• Comprehensive knowledge of prevention tools and options