Customer Experience Officer

Platform Housing Group
Northampton, Northamptonshire
£24,099 per annum
20 Sep 2019
18 Oct 2019
Contract Type
Full Time

Customer Experience Officer

East Midlands (Derbyshire, Leicestershire, Lincolnshire, Northamptonshire + Nottinghamshire)

£24,099 per annum


About the role

This is a unique opportunity to join our newly created Customer Experience Team.

You will be a key advocate for the roll out and delivery of our new Customer Experience Strategy working with colleagues to embed our customer first culture.

A key part of your role will be to use customer insight and customer profile information to deliver and develop the customer experience to ensure that all interactions are positive for the customer. You will be responsible for investigating all formal complaints and ensuring that we use customer feedback to improve services across the group. 


About you

We need you to be an excellent administrator and communicator, be well organised and have great IT skills. The ability to deal with sensitive situations, work well under pressure and manage a challenging workload are also essential. You will need to be confident in communicating with colleagues at all levels across the organisation. To be successful in this role you need to be committed to service improvement and genuinely wanting to make a difference for our customers. This role requires a DBS check and ability to travel Group wide..


Who we are

Platform Housing Group brings together Fortis Living and Waterloo Housing, two high performing organisations with a shared commitment to make a real and positive difference to the lives of local customers and the communities they live in.

Working with us is more than just a job. We value the contribution that our colleagues make to our business and offer lots of opportunities for you to get involved - from networking groups through fun community and social events.

We aim to attract, develop and retain the best people so, along with your generous salary we also offer a great range of benefits.

If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

The Group are currently reviewing all terms and conditions of employment and harmonising salary structures, therefore these may be subject to change.