Customer Service Agent

3 days left

The Vale of Glamorgan (Bro Morgannwg)
9.69 - 10.56 GBP Hourly
20 Sep 2019
18 Oct 2019
Contract Type
Full Time
Bilingual English and German-Speaking Customer Service Agent
Ongoing temporary contract
GBP9.69p/h going on to GBP10.56p/h
We are searching for an individual with German fluency to join a multinational customer service team within a high-profile creative technical company.
What will a Bilingual English and German-Speaking Customer Service Agent be responsible for?
You will be responsible for answering all incoming calls from business to business so that repair orders can be logged, handling all inquiries, dealing with complaints, and providing general information.
What is in a day's work for a Bilingual English and German-Speaking Agent?
-Responding to phone calls and emails
-Providing service information to customers
-Logging customer information
-Processing orders and forms
-Following up with previous customers
-Maintaining relationships with the service technicians
What experience is necessary?
-A full proficiency in spoken and written German and English
- Previous experience in Telemarketing and Sales
-An ability to navigate computer programs
-Experience working within a call centre environment
-An understanding of data entry and competent typing skills
Atlantic Resource has a fair and comprehensive selection procedure. It is our policy that there should be equal opportunity for, and no discrimination against applicants on the grounds of gender, race, religion or belief, nationality, colour, pregnancy and maternity, sexual orientation, disability, age, marriage and civil partnership, union or non-union membership, socio-economic background or being a part-time or fixed term worker