Customer Systems Implementation and Training Specialist - Swedish or G

Thames Ditton
20 Sep 2019
30 Sep 2019
Multi lingual
Contract Type
Full Time

Job Title: Customer Systems Implementation and Training Specialist (German or Swedish speaker)

Location: Thames Ditton, Surrey

***An exciting chance to join SHL, the global leader in talent innovation as a Customer Systems Implementation and Training Specialist. German or Swedish language skills essential***

Are you energetic and proactive? Do you enjoy talking to customers and providing a superb customer experience? Do you enjoy problem solving and working as part of a team? SHL is seeking an individual with some customer service or technical support experience based at our head office in Thames Ditton, Surrey.

You will work as part of a dynamic and busy team and will work with our customers to set them up in our systems and train them in how to use them.

The Role:

You will be responsible for on-boarding clients from order point through to delivery and initial use. You will provide training to both internal and external clients using SHL's online platforms via webinar, telephone or face to face and you will configure and activate new SHL Talent Assessments sites for clients and action updates to existing clients. The ultimate aim is to provide a high level of customer service at all times.

Key Accountabilities:

    • Configuring new SHL online accounts in line with clients' requirements and making configuration recommendations for new site implementations based on client requirements

    • Actioning update requests and monitoring and administering global mailboxes, system training courses and bookings and offering recommendations to common problems.

    • Delivering quality training and presentations to clients in the use of SHL's online platforms either via webinar or on one to one calls or meetings.

    • Ensuring you have a sound knowledge of all SHL online platforms & products, understanding their use & functionality and providing guidance on best practice client deployment.

    • Reviewing and developing course content and supporting documentation (providing assistance with translation work if applicable).

What are we looking for?

To be successful in this role you would be a Swedish or German speaker with some experience in a customer support or customer service role or perhaps with some technical support experience. You might have some training delivery experience although training can be provided, however, essential would be excellent written and verbal communication skills. You will be good at problem solving, think outside the box and have a willingness to take ownership for tasks and challenges. You will have a positive, upbeat attitude and strong customer service focus and desire to contribute meaningfully to the team.

Full training will be offered plus competitive salary and benefits package.

If you are excited at the thought of working for the market leader in a busy, challenging but supportive and friendly environment please apply now!

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