Neighbourhood Housing Officer

Recruiter
Anonymous
Location
Surrey
Salary
Competitive
Posted
19 Sep 2019
Closes
17 Oct 2019
Contract Type
Permanent
Hours
Full Time
We are looking to appoint an experienced individual to join our Customer Services team in Esher, Surrey as our Neighbourhood Housing Officer. You will be responsible for the complete management of your patch, dealing with income management, all tenure types, anti-social behaviour, lettings and resident engagement. The role is a full time, permanent position working 35 hours a week and in return you will receive a competitive salary of GBP26,821 per annum, plus GBP1,239 car allowance.
Crown Simmons Housing owns and manages around 700 quality, affordable homes in great locations across London and the South East, providing homes and services for around 1000 local people, older people and key workers. We currently have 39 new homes in development and over the next five years Crown Simmons has plans to develop and acquire further new homes.
About the Neighbourhood Housing Officer role:
You will report to the Neighbourhood Manager and provide an efficient and responsive service to customers in line with Association customer service standards and being the first point of contact on the majority of matters relating to housing management on the patch.
Skills, experience and attributes of our Neighbourhood Housing Officer:
- Highly motivated with strong organisational skills
- Excellent communication skills
- A good standard of literacy and numeracy to GCSE, O Level or equivalent is essential
- Knowledge of IT
- Experience of housing management including lettings and allocations, arrears prevention and recovery, neighbour disputes and repairs and maintenance issues are essential
- Have lots of drive and enthusiasm in order to deliver a responsive, professional and friendly service to residents and other stakeholders at all times
- A full clean driving licence with access to a vehicle is a requirement
If you are interested in our Neighbourhood Housing Officer position, please click apply now. We'd love to hear from you