Debt and Credit Officer

Nottingham, Nottinghamshire
19 Sep 2019
17 Oct 2019
Contract Type
Full Time

Debt and Credit Officer



Are you looking for a customer focussed role in a progressive, expanding, energetic organisation that has an ethical mission and fully supports its employees as well as offering fantastic benefits?

Based in Nottingham City Centre, our client is looking for ambitious, hardworking individuals who share their ethical values and can lead the organisation through the next phases of its ambitious growth plans.

Our client is currently recruiting for a Debt and Credit Officer to join their customer service team supporting customers who are experiencing financial difficulties or having trouble paying their bills. This will include setting up payment plans and exploring payment options such as: direct debit, prepayment and fuel direct. As well as supporting customers the role will include liaising with 3rd parties such as DCA’s and free independent money advice services.

Our ideal candidate will ideally have collections, debt recovery and/or utilities experience, however do not have this don’t let this put you off applying as other team members have come from sales or similar backgrounds.

Contracts centre experience is advantageous as is the ability to adapt to challenging situations in order to understand our customers’ ability to pay. Excellent communication skills are also essential as you will need to have open, honest and sometimes difficult conversations, taking ownership of complex cases, tailoring these to meet and empathise with our customer’s needs.

Our client is all about energy, providing an exciting, vibrant atmosphere where everyone is supported to fulfil their potential. They offer a competitive salary as well as fantastic benefits.