Customer Service / Help Desk Assistant - German Speaker

Customer Service / Help Desk Assistant - 3D Printer Manufacturer
London NW10
£18,000 plus Enhanced Holiday, Pension, Staff Vacancy Referral scheme

Do you have a great attitude, a lively personality, and the ability to build rapport with customers? Do you have excellent written and spoken English as well as German? If so, we'd love to heard from you.

We'd very much like to hear from candidates working in a customer service or call centre environment or graduates hungry to work in an exciting environment.

The Customer Service / Help Desk Assistant Role:

An exciting role in Park Royal with an award winning European leader that remanufactures PC printer inkjet cartridges as well as developing and selling an amazing range of 3D Printers and 3D Pens. The company has an enviable reputation for product quality and a blue chip client base across Europe.

Working closely within a highly motivated team in a fast growing environment, the primary focus of the role will be to provide first line customer contact for all B2B and B2C (end user) 3D queries with the goal of promoting excellent customer relations to encourage long term relationships with both new and existing clients.

Customer Service / Help Desk Assistant Key Responsibilities:

+ Be the first point of contact for answering incoming calls for the department and handle all customer voicemails, passing messages to the appropriate recipient and responding according to company requirements.
+ Respond to customer queries in a helpful and timely manner.
+ Manage associated data entry and reporting of information as required.
+ Where required, liaise with relevant colleagues and departments within the Company in order to successfully and practically resolve customer queries and requests.
+ Respond to 3D support queries via email or telephone, following through to a successful resolution.
+ Respond to published reviews, questions and queries across any and all relevant platforms, including but not exclusively all internet sites and applicable Social Media channels such as Facebook, Instagram, Twitter, Snap Chat & YouTube.
+ Ensure all FAQ’s are up-to-date and frequently reviewed.
+ Ensure all Tutorial videos are relevant and up-to-date; and make recommendations for new videos if required.
+ Co-ordinate customer support utilising all relevant resource, including confirming engineer availability if required and ultimately ensuring all customers are satisfied with their level of support.
+ Distribute calls to the intended recipient in an efficient and customer focused manner.
+ Any other duties as required including assisting staff in the department with work overflows.

Required Knowledge and Experience:

Essential:

+ An excellent grasp of the English Language (including business English) required, both written and oral
+ German speaker
+ Ability to use Microsoft Word and Outlook

Desirable:

+ At least one years’ experience in a similar office-based role within a client focused service-driven environment.
+ Any other European language
+ Proven record of customer relationship management/support
+ Experience in the use of databases
+ Excel to an intermediate level

Skills / Qualities required:

+ Excellent communication skills and telephone manner.
+ Good command of the English language, written and verbal.
+ Excellent people and rapport building skills and customer service skills.
+ Excellent organisational skills.
+ Ability to work on own initiative and be proactive, take ownership of activities and solve problems.
+ Enthusiastic and positive outlook
+ Team player.
+ Diplomatic and tactful.
+ Able to deal with a range of customer reactions.
+ Track record of achievement and improvement in positions held previously
+ Self-motivated, quick learner and interested in self-development.
+ Must live within 1hr commute of NW10.

Your Background / Previous Roles May Include:
Customer Service Advisor, Customer Service Administrator, Customer Care Administrator, Graduate, Call Centre, Contact Centre,

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.