Scheduler
Scheduler / Administrator
Redruth, Cornwall (with travel to sites across Cornwall)
Who will I be working for?
We are Coastline Services, part of Coastline Housing, an independent, not-for-profit housing association owning and managing over 4,300 homes.
Coastline is built on strong values of:
- putting our customers first
- openness, honesty and accountability
- striving to be the best
- and valuing our colleagues
We are dedicated to providing great homes, delivering great services and employing great people.
With an Investors in People Silver accreditation and a placing in the Top 100 Best Not-for-Profit organisations to work for, Coastline is a growing company with a strong reputation.
We are now looking for a Scheduler / Administrator to join our team in Redruth and support our repairs and maintenance services.
Are there any benefits?
- Salary of £18,252 - £19,640 per annum (£9.00 - £9.68 p/h)
- Bonus
- Healthcare cash back scheme
- High street discount scheme
- Cycle to work scheme
What will I be doing?
As a Scheduler / Administrator, you will be responsible for acting as the first point of contact for customers’ repairs and maintenance queries. You will ensure front line repairs and maintenance services are delivered effectively and outstanding customer service is provided.
Specifically, you will:
- Act as the first point of contact for customers, contractors and stakeholders
- Plan Operatives’ days to maximise productivity
- Use a variety of scheduling systems and re-arrange works to optimise delivery
- Organise appointments for trades people to carry out jobs in an efficient manner
What do I need?
To be considered as a Scheduler / Administrator, you will need:
- Relevant experience in a similar administrative assistant support role
- Experience of dealing with contractors’ staff, both face-to-face and on the telephone
- Experience of solving problems to meet customers’ expectations within repairs timescales
- Knowledge and an awareness of repair requirements within a social housing environment
- The ability to adapt to changing situations throughout the working day and prioritise emergency repairs
- A good level of education, including strong literacy and numeracy skills
An understanding of Right to Repair legislation and the role of social housing would be beneficial to your application. Experience of working with vulnerable people or people with support needs would also be an advantage, as would experience of using housing, maintenance or customer related database packages as a front end user.
Knowledge of the requirements of the Data Protection Act, an NVQ Level 2 or higher in Customer Services, an ECDL, and/or a CIH or equivalent in Customer or Maintenance Services would also be desirable. The ability to recognise and implement Good Practice within the role to create efficient working practices would be equally favourable.
Other organisations may call this role Repairs Administrator, Maintenance Administrator, Housing Services Administrator, Supported Housing Administrator, Social Housing Administrator, or Supported Living Administrator.
The closing date for this role is the 7th October 2019.
Webrecruit, Coastline Services and Coastline Housing are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are ready for your next challenge as a Scheduler / Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.