Customer Service Assistant FPGC88337

Permanent, Full Time (37.5 hours per week)

Here at Fresh Property Group, we are now looking for a Customer Service Assistant to join us at Granary Studios in Chester.

Keeping exceptional customer service at the forefront of your mind, the Customer Service Assistant will provide a responsive reception service and be the first point of contact for tenants and prospective tenants. Ensuring the reception and management suite is clean and tidy at all times, you will deal with customer enquiries by social networks, email, telephone and in person and undertake viewings, giving appropriate advice to potential tenants when required. Although this is primarily a customer service focused role, it will also incorporate elements of sales, as you will assist the Accommodation Manager with the achievement of student bookings.

The Customer Service Assistant will also receive and process payments, monitor and chase rent arrears and undertake inspections of the student flats and rooms, assessing condition for any re-charges.

About You

We’re looking for an individual who has excellent administration skills and experience of working in a customer focused environment. With good organisational skills and a meticulous eye for detail, you will be competent using social media platforms and be experienced in Microsoft Office to include Word, Excel and Outlook. Able to work well on own initiative, you will have strong communication skills to allow you to successfully complete handovers with management and to allow you to liaise with contractors, maintaining the building to the highest possible standards. An understanding of risk assessments and Health & Safety procedures is also essential.

About Us

Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.

Why Join Us?

In return for your hard work and dedication, we can offer you some extensive benefits which include; 25 days annual leave plus bank holidays (increasing to 28 days with service), death in service benefit, season ticket loan, cycle to work scheme and Perkbox.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.