Service and Warranty Advisor

Inchcape Retail Limited
24000.00 - 28000.00 GBP Annual
14 Sep 2019
20 Sep 2019
Contract Type
Full Time

Inchcape UK have been awarded No.1 in 'The Sunday Times Best Big Company To Work For' 2016

Do you want to join in our success?

Service & Warranty Advisor

The Role

This is a dual role, split between the role of Service Advisor and Warranty Administrator.

The Warranty role is responsible for submitting accurate warranty and goodwill claims on a daily and weekly basis. The Service Advisor role is to be the principle point of contact for all customer communication while the vehicle is in our Retail Centre.

Role Requirements

To be a success in this role, you will have

* Training on Manufacturer Warranty Standards

* Computer Literate

* Effective communication skills

* Commitment to delivering customer excellence

* A good standard of verbal and numerical reasoning

* A keen eye for detail

* Previous experience in a target driven role

Your Responsibilities

* Determine if repair description / write-up meets manufacturer standards

* Submit claims to manufacturer

* Assemble all additional information if manufacturer requires more information

* Prepare all claims which need to be amended

* Record all claims which are unpaid and work with Warranty

* To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times

* Book service and repair work always ensuring workshop and parts availability

* To keep customers fully informed of progress and advise of extra work needed

* To organise loan car bookings

* To invoice on time and accurately used warranty transactions are submitted and invoiced daily

* To obtain and process payments according to Inchcape policy

* To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)

* To maintain accurate customer records on Kerridge & Dialog

* Help deliver balance scorecard results for department to meet Manufacturers expectations

* To make telephone follow-up / Up sell / Progress calls

* To convert as many inbound / outbound calls into bookings as possible


Warranty roles will receive an excellent salary, we also offer great benefits including:

22 days holiday, rising to 25 after 5 years, Company pension scheme,
Life assurance, Discount gym membership, Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers and Cycle to work scheme