Visitor Welcome Assistant x 4

Do you love working with people from all ages and backgrounds? Can you provide service with a smile to thousands of customers, every day? Come and work with a great team, in a beautiful location.

Christmas is an exciting time to work at the celebrated Edwardian retreat of Polesden Lacey. This year our Christmas offer in the house will be taken to new heights with an artist collaboration as part of our 'All that Glitters' offer bringing sparkle to our fabulous showrooms alongside our beautiful floral displays and many Christmas trees. It's the perfect place to get into the Christmas spirit.

The property boasts glorious views of the surrounding Surrey Hills, as well as an impressive art collection, manicured gardens and a large National Trust shop. Colleagues have a great team spirit with close links to the local community. The picturesque property is just four miles outside Dorking, however you're likely to need your own transport to get there.

Visitors are a vital part of what we do. As a Visitor Welcome Assistant it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

This role will be based in the house ensuring that our visitors have a wonderful visit. You'll be responsible for welcoming visitors to the house, answering queries and helping to manage the visitor flow at a very busy time. You'll be expected to work either Friday and Sunday or Saturday and Sunday in the run up to Christmas (from 15 November) and then some additional days in the weeks just before and after Christmas itself, including Boxing Day. Please note the property is closed on 24 and 25 December.

This job is all about providing excellent customer service. We'd love to hear from you if you have:

• A can do attitude

• Genuine enthusiasm for working with people

• Excellent customer service skills

• A willingness to learn new skills

• Ability to work well in a team

• Good understanding of the National Trust and what we do

Benefits

Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan, a loan towards rental deposits and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!