FNOL Claims Handler
- Recruiter
- Anonymous
- Location
- Tonbridge
- Salary
- Competitive
- Posted
- 16 Sep 2019
- Closes
- 14 Oct 2019
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
FNOL Claims Handler
Based in Tonbridge
Salary: GBP17,300 per annum
Full time - Monday to Friday
Our large client based in Tonbridge are looking for several claims handlers across various areas of the business.
Job Responsibilities
* Be the first point of contact for the policy holder to report an incident involving their car.
* Obtain the relevant details from them regarding themselves and their policy and record the information whilst providing assistance and excellent customer service.
* Assess the liability from the circumstances of the incident and offer guidance and advice where necessary.
* Provide advice to our customer on making a claim and the processes involved.
* Take reports of new insurance claims from our customers, or from third parties, credit hire companies, insurers and solicitors.
* Record accurately the information reported to us concerning the circumstances of the loss.
* Instructing suppliers such as repairers, solicitors and car hire companies.
* Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines.
Requirements
* Experience working in a claims team, customer service role or working in an office environment
* Good spoken and written communication skills and confident telephone manner
* Accuracy and attention to detail
* Positive and self-confident approach when dealing with our customer
* Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customer understanding that our customer could be distraught and concerned following an incident.
* Ability to work well under pressure and meet deadlines
* PC literate with good administrative skills.
* Ability to take on increased ownership and responsibility when necessary
Working within this role can bring many benefits such as a performance related bonus, shopping vouchers, employee of the month rewards and career development. If this role is something that interests you, please contact Neeve at Hills Consultants
Based in Tonbridge
Salary: GBP17,300 per annum
Full time - Monday to Friday
Our large client based in Tonbridge are looking for several claims handlers across various areas of the business.
Job Responsibilities
* Be the first point of contact for the policy holder to report an incident involving their car.
* Obtain the relevant details from them regarding themselves and their policy and record the information whilst providing assistance and excellent customer service.
* Assess the liability from the circumstances of the incident and offer guidance and advice where necessary.
* Provide advice to our customer on making a claim and the processes involved.
* Take reports of new insurance claims from our customers, or from third parties, credit hire companies, insurers and solicitors.
* Record accurately the information reported to us concerning the circumstances of the loss.
* Instructing suppliers such as repairers, solicitors and car hire companies.
* Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines.
Requirements
* Experience working in a claims team, customer service role or working in an office environment
* Good spoken and written communication skills and confident telephone manner
* Accuracy and attention to detail
* Positive and self-confident approach when dealing with our customer
* Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customer understanding that our customer could be distraught and concerned following an incident.
* Ability to work well under pressure and meet deadlines
* PC literate with good administrative skills.
* Ability to take on increased ownership and responsibility when necessary
Working within this role can bring many benefits such as a performance related bonus, shopping vouchers, employee of the month rewards and career development. If this role is something that interests you, please contact Neeve at Hills Consultants