Customer Service Advisor - Inbound
- Recruiter
- Anonymous
- Location
- Cheshire
- Salary
- Competitive
- Posted
- 13 Sep 2019
- Closes
- 04 Oct 2019
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
The Role:
Reporting to a Team Manager, you will support new and existing customers with enquiries, providing excellent customer service, ensuring all customers are dealt with quickly and professionally and fair outcomes and fulfilling customers' needs at first touch where possible.
The Benefits:
Customer Service Agents that join the company will be rewarded with
* Pay rate of GBP10.12 per hour.
* Potential to increase earnings by working overtime at time and a half and uplift in pay for unsociable hours.
* Subject to qualifying criteria, Agents will be entitled to a yearly bonus and monthly Cash payments
* Genuine opportunities for career progression
* Initially you will be entitled to 28 days holiday per year pro rata, rising to 30 days holiday after you've been in the role for 12 weeks.
* Full training provided, both class room based as well as ongoing on the job support.
Personal attributes:
* Previous call centre or banking experience is not essential.
* Applicants must demonstrate a keen desire to learn and have a hunger for success.
* A great attitude towards providing an excellent level of customer service which exceeds customer expectations.
* The ability to work with skill, care and diligence and treat customers sensitively and responsibly
* Strong verbal communication skills
* Applicants will be subject to strict vetting, including 3 years of referencing, a credit check and criminal record check.
Hours of work:
* Weekly rotational shift pattern
* Average of 35 hours per week
* Operating hours between (Apply online only)
* Maximum of 5 out of 7 days (over a Mon - Sun weekly period)
* 8 weeks notice of confirmed shift pattern
Please click apply now to or call us to discuss further
Reporting to a Team Manager, you will support new and existing customers with enquiries, providing excellent customer service, ensuring all customers are dealt with quickly and professionally and fair outcomes and fulfilling customers' needs at first touch where possible.
The Benefits:
Customer Service Agents that join the company will be rewarded with
* Pay rate of GBP10.12 per hour.
* Potential to increase earnings by working overtime at time and a half and uplift in pay for unsociable hours.
* Subject to qualifying criteria, Agents will be entitled to a yearly bonus and monthly Cash payments
* Genuine opportunities for career progression
* Initially you will be entitled to 28 days holiday per year pro rata, rising to 30 days holiday after you've been in the role for 12 weeks.
* Full training provided, both class room based as well as ongoing on the job support.
Personal attributes:
* Previous call centre or banking experience is not essential.
* Applicants must demonstrate a keen desire to learn and have a hunger for success.
* A great attitude towards providing an excellent level of customer service which exceeds customer expectations.
* The ability to work with skill, care and diligence and treat customers sensitively and responsibly
* Strong verbal communication skills
* Applicants will be subject to strict vetting, including 3 years of referencing, a credit check and criminal record check.
Hours of work:
* Weekly rotational shift pattern
* Average of 35 hours per week
* Operating hours between (Apply online only)
* Maximum of 5 out of 7 days (over a Mon - Sun weekly period)
* 8 weeks notice of confirmed shift pattern
Please click apply now to or call us to discuss further