Part Time Concierge
- Recruiter
- Anonymous
- Location
- London
- Salary
- Competitive
- Posted
- 13 Sep 2019
- Closes
- 30 Sep 2019
- Sectors
- Surveying & Property
- Contract Type
- Permanent
- Hours
- Part Time
Purpose of the Role
To present a positive first impression by providing a friendly, welcoming and efficient service to our residents in-line with our vision and values on customer satisfaction. To respond courteously to residents' requests, play a part in the general running of the reception desk and assist with the smooth enquiry, parcel and key collection service. You will ideally be SIA licenced however for the right candidate, training will be provided.
Key Duties and Responsibilities
* Undertake Front of House duties including meeting, greeting and attending to the needs of residents to ensure a superb customer experience.
* Build a good rapport with residents and resolve any complaints/issues by providing or seeking solutions as quickly as possible and in an effective and courteous manner to maintain high quality customer service.
* Manage the running of meeting rooms, gym and massage room.
* Report security, maintenance, breakage or cleanliness problems to the relevant manager.
* Undertake general office duties including correspondence, emails, filing and switchboard to ensure the smooth running of the reception area.
* Offer a robust and well-documented key-holding and parcel storage and collection facility.
* Ability to undertake bending, lifting and stretching in the course of their duties e.g. parcel handling.
Key Competencies
* Must be able to articulate clear greetings and farewells to residents as well as being able to understand requests for assistance.
* Must be able to clearly communicate residents' needs to colleagues and managers.
* Must have a passion for providing extraordinary service, want to help out where needed and work as part of a team.
* Literacy and Numeracy skills sufficient to check parcel and key movements.
* Competent at basic computer use including MS Word and Excel Spreadsheets
* Possess high standards of dress and presentation.
* Ability to remain calm during difficult situations or in a very busy environment.
* Previous customer service and/or hospitality experience highly desirable'
This is a part time position where the hours will be as follows - Friday, 7am-7pm and Saturday 8am-2pm. Please bare this in mind before applying
To present a positive first impression by providing a friendly, welcoming and efficient service to our residents in-line with our vision and values on customer satisfaction. To respond courteously to residents' requests, play a part in the general running of the reception desk and assist with the smooth enquiry, parcel and key collection service. You will ideally be SIA licenced however for the right candidate, training will be provided.
Key Duties and Responsibilities
* Undertake Front of House duties including meeting, greeting and attending to the needs of residents to ensure a superb customer experience.
* Build a good rapport with residents and resolve any complaints/issues by providing or seeking solutions as quickly as possible and in an effective and courteous manner to maintain high quality customer service.
* Manage the running of meeting rooms, gym and massage room.
* Report security, maintenance, breakage or cleanliness problems to the relevant manager.
* Undertake general office duties including correspondence, emails, filing and switchboard to ensure the smooth running of the reception area.
* Offer a robust and well-documented key-holding and parcel storage and collection facility.
* Ability to undertake bending, lifting and stretching in the course of their duties e.g. parcel handling.
Key Competencies
* Must be able to articulate clear greetings and farewells to residents as well as being able to understand requests for assistance.
* Must be able to clearly communicate residents' needs to colleagues and managers.
* Must have a passion for providing extraordinary service, want to help out where needed and work as part of a team.
* Literacy and Numeracy skills sufficient to check parcel and key movements.
* Competent at basic computer use including MS Word and Excel Spreadsheets
* Possess high standards of dress and presentation.
* Ability to remain calm during difficult situations or in a very busy environment.
* Previous customer service and/or hospitality experience highly desirable'
This is a part time position where the hours will be as follows - Friday, 7am-7pm and Saturday 8am-2pm. Please bare this in mind before applying