IT Support Technician

Recruiter
Michael Page Technology
Location
Glasgow
Salary
25000.00 GBP Annual
Posted
13 Sep 2019
Closes
11 Oct 2019
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time

To provide technical support to business units through the maintanence of hardware, software, networks and servers. In doing so, gaining exposure to a range of systems used by a world leading business.

Client Details

With global headquarters in Glasgow, this company has a global influence and offers a range of industrial logistics services.

Description

* Troubleshoot I.T issues
* Build, service and maintain vessel networks including site visits when required for build, refresh and out of management tasks
* Ensure daily, weekly and monthly tasks are complete on schedule and according to IT process
* Ensure business support processes are followed and documented
* Ensure that the asset database is maintained at all times
* Responsible for installing authorised software on desktops/laptops as required
* Highlighting improvements to processes to the IT Support Team Leader
* Responsible for supporting issues with IT equipment including scanners and printers
* Working closely with stakeholders in the business to improve customer relations and technical support
* Ensure that all calls are logged and the system is kept up to date
* Where required to do so supervise/mentor junior IT support technicians as required
You may be asked from time to time to undertake other tasks that's are considered to be relevant to your position.

Profile

* HNC/HND or equivalent experience in I.T
* Supporting PC hardware, printers, scanners, peripherals and mobile devices.
* Experience of client PC connectivity (VPN, Ethernet and TCP/IP)
* Experience of MS Office including Office 365
* Support for Windows 7