Deputy Head Housekeeper
Our client has a vacancy for a talented Deputy Head Housekeeper professional to join this first class organisation; The role offers a fantastic working environment supporting a good work life balance philosophy; this environment also drives our solid ethos of training and development for all team members.
Ideally from a minimum 4 star background - this role will suit an established Assistant Housekeeper but may also appeal to a top quality Housekeeper looking to step up.
You will manage the housekeeping and maintenance services in the absence of the head housekeeper. Exercising sound management practices which are in line with specified standards. To carry out training of housekeeping personnel in student accommodation areas.
This is a full time role, working 37 hours per week, 8.30am to 4.30pm, Monday to Friday.
The role
1. To monitor service and performance standards by ensuring daily inspections of accommodation areas are carried out and ensure corrective actions are taken appropriately
2. To assist the head housekeeper in reviewing and updating the departmental working instructions and procedures to enable service excellence and consistency
3. To maintain and continuously improve standards and working practices
4. To assist the head housekeeper in training all staff and keeping records up to date
5. Using Kinetics system and liaising with accommodation office and relevant receptions, assist the head housekeeper in planning a timely turn-around of all accommodation to maximise occupancy and cost effective use of resources
6. To assist the head housekeeper with staff rota, timesheets and keep accurate records of annual leave, sickness absence and lieu time
7. To assist the head housekeeper in recruitment of team members, to include interviews and ensuring correct documentation is processed before engagement To assist the head housekeeper in new team member inductions and personal development plans and to carry out performance and development reviews for all team members at all levels to ensure team receive ongoing training & development in order to meet both the business and their performance review objectives To assist the head housekeeper to continuously promote employee engagement and inclusion as well as positive attitude amongst the team at all levels by conducting at least once a month team meetings and team development sessions and through these sessions support the wider management team and their goals and objectives
8. To assist the head housekeeper in cost effective control of resources including ongoing review of the suppliers and the requisition and usage of cleaning products, furnishings, furniture, electrical goods and other household items
9. To assist the head housekeeper with stock control processes and procedures ensuring all essential stock items are readily available
10. To assist the head housekeeper to plan, organise and manage the changeover with regards to the cleaning, maintenance and replacement of inventory items
11. To ensure maintenance issues are addressed in a timely and safe manner and to an appropriate level of quality and that tenants are kept informed of progress
12. To ensure all necessary and appropriate records and documentation are maintained in an effective manner
Requirements
• A professional and business-like approach
• Immaculate personal presentation befitting of the organisation
• Standards and customer care centric
• Outstanding eye for detail and the ability to motivate team members to achieve agreed required results
• Motivational & supportive style with the ability to inspire and influence team to achieve their full potential
• Determination to succeed
• Strong effective communication skills
• Excellent organisational skills, ability to meet set deadlines
• Approachable and cheerful personality with can do attitude and ability to resolve problems at the required level
• Good computing/administration skills
• Good knowledge and experience ideally including COSHH, risk assessments, manual handling, pest control, legionella programmes, fire prevention schedules
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available
Ideally from a minimum 4 star background - this role will suit an established Assistant Housekeeper but may also appeal to a top quality Housekeeper looking to step up.
You will manage the housekeeping and maintenance services in the absence of the head housekeeper. Exercising sound management practices which are in line with specified standards. To carry out training of housekeeping personnel in student accommodation areas.
This is a full time role, working 37 hours per week, 8.30am to 4.30pm, Monday to Friday.
The role
1. To monitor service and performance standards by ensuring daily inspections of accommodation areas are carried out and ensure corrective actions are taken appropriately
2. To assist the head housekeeper in reviewing and updating the departmental working instructions and procedures to enable service excellence and consistency
3. To maintain and continuously improve standards and working practices
4. To assist the head housekeeper in training all staff and keeping records up to date
5. Using Kinetics system and liaising with accommodation office and relevant receptions, assist the head housekeeper in planning a timely turn-around of all accommodation to maximise occupancy and cost effective use of resources
6. To assist the head housekeeper with staff rota, timesheets and keep accurate records of annual leave, sickness absence and lieu time
7. To assist the head housekeeper in recruitment of team members, to include interviews and ensuring correct documentation is processed before engagement To assist the head housekeeper in new team member inductions and personal development plans and to carry out performance and development reviews for all team members at all levels to ensure team receive ongoing training & development in order to meet both the business and their performance review objectives To assist the head housekeeper to continuously promote employee engagement and inclusion as well as positive attitude amongst the team at all levels by conducting at least once a month team meetings and team development sessions and through these sessions support the wider management team and their goals and objectives
8. To assist the head housekeeper in cost effective control of resources including ongoing review of the suppliers and the requisition and usage of cleaning products, furnishings, furniture, electrical goods and other household items
9. To assist the head housekeeper with stock control processes and procedures ensuring all essential stock items are readily available
10. To assist the head housekeeper to plan, organise and manage the changeover with regards to the cleaning, maintenance and replacement of inventory items
11. To ensure maintenance issues are addressed in a timely and safe manner and to an appropriate level of quality and that tenants are kept informed of progress
12. To ensure all necessary and appropriate records and documentation are maintained in an effective manner
Requirements
• A professional and business-like approach
• Immaculate personal presentation befitting of the organisation
• Standards and customer care centric
• Outstanding eye for detail and the ability to motivate team members to achieve agreed required results
• Motivational & supportive style with the ability to inspire and influence team to achieve their full potential
• Determination to succeed
• Strong effective communication skills
• Excellent organisational skills, ability to meet set deadlines
• Approachable and cheerful personality with can do attitude and ability to resolve problems at the required level
• Good computing/administration skills
• Good knowledge and experience ideally including COSHH, risk assessments, manual handling, pest control, legionella programmes, fire prevention schedules
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available