Supporter Relations Executive

07 Sep 2019
05 Oct 2019
Contract Type
Full Time
Supporter Relations Executive (0143)

Location: Oxford

Salary: Starting from GBP21,610 gross p.a. (including hotspot allowance)

Oxfam is a global movement of people working together to end the injustice of poverty.

Do you have a passion for delivering outstanding supporter care?

Have you been described as someone who goes the extra mile to exceed supporter expectations?

Are you a team player, committed to supporting your colleagues to ensure all supporters received a timely and top quality response?

If the answer is yes, then would like to hear from you.

The Role

As a Supporter Relations Executive, you will deepen supporters' engagement with Oxfam GB through the delivery of an inspiring supporter experience. You will use excellent communication skills and knowledge of Oxfam to respond to and engage with supporters and the public across multiple channels.

You will also champion the voice of supporters, and constantly seek opportunities to improve the overall supporter experience.

What we are looking for

Someone to join our incredible team to manage a varied workload in a fast-paced environment. You'll need to be resilient and supportive of colleagues dealing with high volumes and complex enquiries. We require proven time management and organisational skills as you will be accountable for working to quality and response time targets.

You will also have excellent interpersonal skills, team working skills, and the ability to influence and motivate others.

We offer

This role will give you an opportunity to work with a group of social, friendly and passionate people for a charity that makes a real and lasting difference to the lives of millions of people around the world. We offer great development and opportunities via various talks, courses and events.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply

To apply, please click the apply button. As part of online application, please upload a covering letter of maximum 1000 words, clearly explaining your suitability against each of the essential criteria in the job profile, along with your CV.

About us

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won't stop until every person on the planet can enjoy life free from poverty.

Oxfam GB is a member of international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

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