Online Sales/Customer Service Executive (Full or Part Time Hours)
GBP17,500 + Bonus + Excellent Benefits
This role involves delivering the highest levels of quality and customer service via our Web Chat function.
This is the perfect position for an experienced sales/customer service professional with a strong track record of working to (and exceeding!) agreed targets for conversion and maximising sales opportunities whilst delivering that outstanding experience
We are looking for candidates who have previous experience within a sales environment - preferably on a web chat team - and a strong track record of working successfully to sales targets. You will have excellent written and verbal communication skills and an ability to quickly build a rapport with a new customer, as well as good negotiation skills. You will also be IT literate, and be prepared to recognise and suggest improvement areas for the business. Previous experience of working in a Live Web Chat team would be a huge bonus, but not essential. To succeed in the role, you will be motivated and results driven with an ability to work under pressure. You will be customer-orientated and an excellent team player. You will also be reliable and punctual with good attention to detail.
Although we work hard, we also believe in rewarding that hard work. In addition to salaries, we offer a generous benefits package including:
- 33 days' holiday (including bank holidays)
- An additional day off during the week of your Birthday
- Annual bonus scheme
- Staff pension
- Private Medical
- Death in Service payment
- Subsidised park and ride passes
- Enhanced Maternity and Paternity pay
- Long service awards - cash payments and increases in holiday allowances
- Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office