Senior HR Assistant

Resource Solutions - KPMG
10 Sep 2019
17 Sep 2019
Human Resources
Contract Type
Full Time

The role has the following key responsibilities:

*Monitor and allocate tasks from the systems used (ServiceNow and Appian) ensuring urgent requests are reviewed, allocated and flagged to the appropriate area/team to be completed promptly & accurately

*Perform Quality Assurance on work completed within EXL for accuracy and record errors consistently, identifying error trends and designing refresher workshops to address particular problem areas

*Take ownership and become an expert of an agreed process or group of processes and be responsible for ensuring they are executed consistently across the team sharing skills and knowledge through coaching sessions and training workshops and continuously reviewing your agreed process(es), recommending and implementing improvements

*Adhere to all Service Level Agreements for agreed process(es) and highlight issues to the Team Leader

*Maintain strong working relationships with relevant internal and external parties, liaising with them about changes and improvements

*Deal with complex queries, advising on complex policy matters and escalated queries.

*Drafting non standard and updating standard communications as agreed in line with policy and cascade information to the team for areas of responsibility. This includes liaising with the HR Advisory team and Employment Law team where appropriate

*Take a proactive approach to educating and supporting EXL team members with queries

*Deputise for Team Leaders as required, keeping the HR Manager informed of any day to day issues

Wider Responsibilities

*Be expected to take responsibility for ad-hoc project work and processes as andwhen required by the Contact & Employee Lifecycle Manager and Team Leaders

*Contribute to department meetings and lead on specific sessions where relevant

*Take appropriate action to bridge knowledge gaps for the team both within KPMGand within EXL

*Be pro-active in working with both the Management team to improve operationalefficiency

*Keep up to date with KPMG policy changes and the wider firm agenda

*Support whole team even outside designated areas of responsibility when needs arise

Experience, Qualification and Skills

The successful candidate is likely to have/be able to demonstrate:

*An ability to build relationships and communicate with people at all levels;

*A good understanding of Employee Life cycle processes

*High levels of resilience, with experience of working in a highly pressurized client centric environment;

*Excellent customer service skills - able to communicate clearly and concisely to the business and other colleagues.

*Possess excellent attention to detail;

*Be an excellent communicator - written and verbal;

*Have the ability to take a logical, systematic, coherent approach to issues, thinking outside of the box and weighing up all the options available to make an informed decision

*Have strong organisational, literacy and numeracy skills;

*Ability to prioritise workloads under a high pressure, autonomous environment

*Have a good degree of IT office proficiency, including; Microsoft Excel, PowerPoint, Word etc. as well as Success Factors or equivalent HR system, ServiceNow and Appian.

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